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  1. Phone: You can call to speak to a Specialists 24/7 at (833) 552-2123. Chat: You can chat with an Aura specialist seven days a week from 8 AM EST to 8 PM EST. Was this article helpful?

  2. Give us a call on 0330 678 1696 to place an order. We’re available Monday - Friday, 9.30am to 6pm. If you need help fast, chat to our 24/7 virtual assistant. They’ll answer your questions quickly or connect you to someone who can.

  3. You may cancel your membership online and request a refund within 60 days of your initial purchase date of an eligible Aura membership purchase by calling us at 1-833-552-2123.

  4. Contact BT for help and support with your BT broadband, TV, home phone or mobile. We have a range of ways to get in touch for new and existing customers.

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  8. Text Relay. The Text Relay Service provides text-to-voice and voice-to-text translation for those who are deaf, hard of hearing or speech impaired with the aid of a relay assistant. To call us using text relay, dial 18001 followed by 03451720088.

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