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  1. To get in touch with Aura, contact our customer support team by: Phone: You can call to speak to a Specialists 24/7 at (833) 552-2123. Chat: You can chat with an Aura specialist seven days a week from 8 AM EST to 8 PM EST. Was this article helpful?

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  2. You may cancel your membership online and request a refund within 60 days of your initial purchase date of an eligible Aura membership purchase by calling us at 1-833-552-2123. If you signed up for Aura through a free trial, then your membership purchase date will be the date you signed up for your free trial, and you will have 60 days from the ...

  3. We don't offer phone support, but if you need further help, you can submit a written support request from within our Chatbot (type "contact support") or via the "Contact Customer Care" bar at the bottom of our Help Center.

  4. For telematics policies prior to 5th September, contact Freedom Connect: Please email devicesupport@freedomconnect.co.uk giving your vehicle registration number and postcode or call 0333 188 6454. For telematics policies starting after 5th September 2024, contact Howden Driving Data: aura@hdd-telematics.com 0330 008 1339.

  5. Need help with your Aura account? Want to inquire about Aura's service offerings? We've got you covered. Contact us online or call Aura at +1 833-552-2123.

  6. You can reach the Aura Support team anytime at 877-554-2184 to get help with your account. You can also reference the Aura FAQ.

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  8. Troubleshooting. All the things you need to solve any issue, from app and account to physical frame. File Upload. And videos too! Learn how to add and edit all kinds of content on your phone or desktop. More FAQs. Still have questions not covered on this page? Check out more answers here. US.

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