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You can also make a complaint or give feedback by: emailing connect2@southtynesidehomes.org.uk; speaking to a Customer Service Advisor through LiveChat on our website; telling your Neighbourhood Officer; asking someone to complain on your behalf (we will need your permission) telling your Housing Plus Officer (if you are in a Housing Plus Scheme)
- Councillor
- Housing Ombudsman Service
- Local Government and Social Care Ombudsman
- Financial Ombudsman Service
Once your complaint has been through both stages of our complaints process, you can contact your local Councillor to ask for a review of your complaint. This is called contacting a designated person. Find your find your local Councillor on the South Tyneside Council website. They will review your complaint and either: 1. make recommendations to Sou...
The Housing Ombudsman Service is an independent body which deals with disputes between social landlords and their tenants. You can contact them directly after eight weeks of receiving a response from us at stage two of the complaints process. Or you can ask a designated person to refer you. Contact: 1. Housing Ombudsman Service website 2. Telephone...
You can refer your complaint to the Local Government and Social Care Ombudsman, if it is about the management of the: 1. Allocations and Lettings Policy, or 2. Anti-Social Behaviour Policy We manage these policies on behalf of South Tyneside Council. Contact: 1. Local Government and Social Care Ombudsman website 2. Telephone: 0300 061 0614 3. Writi...
The Financial Ombudsman Service settles complaints between consumers and businesses that provide financial services. You can make a complaint with the Financial Ombudsman Service if your complaint is about debt advice that we have given you, and: 1. you are unhappy with our final response to your complaint, or 2. we have been investigating your com...
Who to contact about your complaint. There are different departments across South Tyneside Homes and South Tyneside Council you can contact about your complaint: Fly-tipping. Contact South Tyneside Homes' Housing Management Team; You can report fly-tipping online. Garden fires. Contact South Tyneside Council's Environmental Health Team
Complaints will be accepted in a number of formats including online digital form, letter, verbal face to face, telephone, email or Livechat.
Read the full South Tyneside Homes complaints and compliments policy and procedure: Complaints and compliments - policy and procedure Prev : If you are unhappy with how we've dealt with your complaint Next : Our performance
You can visit the Local Government & Social Care Ombudsman website or contact the ombudsman advice line on 0300 061 0614. Social Housing complaints. If you have completed the 2 stages of South...
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