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You can also make a complaint or give feedback by: emailing connect2@southtynesidehomes.org.uk. speaking to a Customer Service Advisor through LiveChat on our website. telling your Neighbourhood Officer. asking someone to complain on your behalf (we will need your permission) telling your Housing Plus Officer (if you are in a Housing Plus Scheme)
- Complaints and feedback
Telephone (ask for a call back if you are worried about the...
- Complaints and feedback
- Councillor
- Housing Ombudsman Service
- Local Government and Social Care Ombudsman
- Financial Ombudsman Service
Once your complaint has been through both stages of our complaints process, you can contact your local Councillor to ask for a review of your complaint. This is called contacting a designated person. Find your find your local Councillor on the South Tyneside Council website. They will review your complaint and either: 1. make recommendations to Sou...
The Housing Ombudsman Service is an independent body which deals with disputes between social landlords and their tenants. You can contact them directly after eight weeks of receiving a response from us at stage two of the complaints process. Or you can ask a designated person to refer you. Contact: 1. Housing Ombudsman Service website 2. Telephone...
You can refer your complaint to the Local Government and Social Care Ombudsman, if it is about the management of the: 1. Allocations and Lettings Policy, or 2. Anti-Social Behaviour Policy We manage these policies on behalf of South Tyneside Council. Contact: 1. Local Government and Social Care Ombudsman website 2. Telephone: 0300 061 0614 3. Writi...
The Financial Ombudsman Service settles complaints between consumers and businesses that provide financial services. You can make a complaint with the Financial Ombudsman Service if your complaint is about debt advice that we have given you, and: 1. you are unhappy with our final response to your complaint, or 2. we have been investigating your com...
Complaints and Compliments Policy and Procedure. To find information about our self assessment against the Housing Ombudsman's Complaints Handling Code, see Self-assessment. Prev If you are unhappy with how we've dealt with your complaint Next Our performance. Print entire document. Read the full complaints and compliments policy and procedure.
a first time request for a service, for example, reporting a repair or changing an appointment. issues not reported to us within 12 months of them occurring. a request for information or an explanation. a matter that has previously been fully investigated under this complaints policy and a written response given.
If you would like to discuss anything, please speak to the person you receive the service from, their manager, or contact our Customer Advocacy Team on 0191 424 6000 or email complaints@southtyneside.gov.uk. For more information see Complaints. Prev Have your say.
Social Housing complaints. If you have completed the 2 stages of South Tyneside Homes' complaints procedure but you remain unhappy with the decision, you may complain to the Housing Ombudsman Service. If you require further information, the Housing Ombudsman Service can be contacted online or by telephone on 0300 111 3000.
About this publication. Includes information on: how to make a complaint. categories of complaints. how different types of complaints are dealt with. managing unacceptable and / or unreasonable behaviour.
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