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  1. To claim your travel costs, take your travel receipts, appointment letter or card, plus proof that you're receiving one of the qualifying benefits, to a nominated cashiers' office. Nominated cashiers' offices are located in the hospital or clinic that treated you.

  2. What can you claim for? You can claim help with the cost of travel if you are on a low income and have made an additional journey to receive NHS care following a referral by a doctor (GP or hospital doctor), optician or dentist.

  3. Use this tool to find out what you need to do to get a tax refund (rebate) if you’ve paid too much Income Tax.

  4. If your place of treatment does not issue payments (for example, a GP practice or dental surgery where you have been referred for specialist treatment), you will need to claim your expenses using an HC5 claim form.

  5. If you paid for treatment before finding out you had a qualifying benefit or exemption, you may be able to claim a refund. Refunds must be claimed within 3 months of the date you made payment. If you live in England. Download, print and return the relevant form: NHS dental treatment: HC5(D) (PDF: 85.2KB)

  6. If the place of travel has a cashier’s office, you can claim a refund by showing your receipts and evidence of your qualifying benefit or exemption at the time of treatment. If you’re unable to claim a refund at the time of treatment, complete a HC5(T) and return this with the original travel receipts.

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  8. You can claim help with travel costs if you or your partner (including civil partner) receive any of the following benefits: • Income Support (evidence required, for example, award letter)

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