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1. www.gov.uk › government › publicationsMaking a complaint to the Employment Agency Standards ...

   www.gov.uk › government › publications

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   Aug 22, 2024 · investigate complaints about recruitment agencies that we get from agency workers and others. We are responsible for ensuring recruitment agencies comply with the following laws: the...

2. www.gov.uk › government › publicationsMaking a complaint to the Employment Agency Standards ...

   www.gov.uk › government › publications

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   Aug 22, 2024 · This guidance from the Employment Agency Standards Inspectorate (EAS) supports agency workers and others who wish to make a complaint about a recruitment agency.

3. www.gov.uk › pay-and-work-rightsPay and work rights helpline and complaints - GOV.UK

   www.gov.uk › pay-and-work-rights

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   • Overview
   • Acas helpline and other resources
   • Complaints

   Help and advice for workers and employers on rights and obligations at work.

   Find out the support available to workers and employers because of coronavirus (COVID-19).

   See full list on gov.uk

   You can:

   •get advice on the Acas website

   •call the Acas helpline

   Acas helpline

   Telephone: 0300 123 1100

   Monday to Friday, 8am to 6pm

   See full list on gov.uk

   You can make a complaint about your employer or employment agency, or complain on behalf of someone else.

   Your complaint will be directed to:

   •HM Revenue and Customs (HMRC), if it’s about the National Minimum Wage

   •Employment Agency Standards inspectorate, if it’s about employment agency legislation (except Agency Worker Regulations)

   •Gangmasters and Labour Abuse Authority (GLAA), if it’s about agency workers in agriculture, horticulture, shellfish gathering or associated processing and packaging

   •Health and Safety Executive (HSE), if it’s about working time issues, including maximum weekly working hours

   See full list on gov.uk

4. forums.moneysavingexpert.com › discussion › 5661111How to complain about a recruitment agency ...

   forums.moneysavingexpert.com › discussion › 5661111

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   Jun 7, 2017 · Provide proof that you are owed this - any timesheets, evidence that you went to the assignment, correspondence between you and the agency and or client. I would also check out their website to see if they are a member of any regulatory bodies, trade associations etc and write to those advising them of a member's poor treatment of workers.

5. www.acas.org.uk › agency-workers › understandingIf there's a problem with the agency - Agency workers - Acas

   www.acas.org.uk › agency-workers › understanding

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   If the agency or hiring organisation have refused you a right under the Agency Workers Regulations 2010, or treated you unfairly after you asked for something you have a right to, you can make a claim to an employment tribunal.

6. complaintform.ombudsman.org.ukPHSO online complaints form

   complaintform.ombudsman.org.uk

   We independently investigate complaints about UK Government departments, other public organisations and the NHS in England. Our service is completely free, focused on fairness and open to everyone. Make a new complaint

7. People also ask

   What are the most common complaints made by agency workers?

   • Please note, this list is not exhaustive. The most common complaint made by agency workers is that their recruitment agency has not paid them for the hours they have worked. If you contact us to complain about not being paid, we can investigate the complaint if you give us permission to disclose your name to the agency.

   Making a complaint to the Employment Agency Standards ... - GOV.UK

   www.gov.uk/government/publications/making-a-complaint-to-the-employment-agency-standards-inspectorate-eas-about-your-recruitment-agency/making-a-complaint-to-the-employment-agency-standards-inspectorate-eas-about-your-recruitment-agency

   See all results for this question

   When can I complain to an ombudsman?

   • Tell them if: You can complain to an ombudsman if you’ve already complained to the organisation and couldn’t solve your problem through their complaints procedure. An ombudsman will also investigate your complaint if the organisation takes too long to resolve your complaint - this is usually 8 weeks, but check with the scheme you’re using.

   Complaining to an ombudsman - Citizens Advice

   www.citizensadvice.org.uk/consumer/get-more-help/how-to-use-an-ombudsman-in-england/

   See all results for this question

   What if I have a problem with an employment agency?

   • If you have a problem with an employment agency, it's a good idea to try and resolve it informally to start with. If you have tried this or it's not possible, you can make a formal complaint to the agency. By law, they only have to consider complaints made by employees, but it's good practice for them to consider complaints from workers too.

   If there's a problem with the agency - Agency workers - Acas

   www.acas.org.uk/agency-workers/understanding-your-employment-rights-after-12-weeks/if-theres-a-problem-with-the-agency

   See all results for this question

   Can I complain to a private sector Ombudsman?

   • Most ombudsman schemes are members of the Ombudsman Association. You can complain to a private sector ombudsman if you have an unresolved complaint about a commercial business that is a member of the ombudsman scheme. You might need a letter from the trader saying you couldn’t sort out the problem - this is called a ‘letter of deadlock’.

   Complaining to an ombudsman - Citizens Advice

   www.citizensadvice.org.uk/consumer/get-more-help/how-to-use-an-ombudsman-in-england/

   See all results for this question

   How do I make a complaint to a government agency?

   • If you have tried this or it's not possible, you can make a formal complaint to the agency. By law, they only have to consider complaints made by employees, but it's good practice for them to consider complaints from workers too. You should put your complaint in writing to the agency. This could be in a letter or email.

   If there's a problem with the agency - Agency workers - Acas

   www.acas.org.uk/agency-workers/understanding-your-employment-rights-after-12-weeks/if-theres-a-problem-with-the-agency

   See all results for this question

   Do you investigate a complaint about the UK government?

   • We independently investigate complaints about UK Government departments, other public organisations and the NHS in England. Our service is completely free, focused on fairness and open to everyone. First, we need to ask you some questions to make sure we’re the right organisation to look at your complaint and that it’s ready for us.

   PHSO online complaints form

   complaintform.ombudsman.org.uk/

   See all results for this question

8. www.citizensadvice.org.uk › consumer › get-more-helpComplaining to an ombudsman - Citizens Advice

   www.citizensadvice.org.uk › consumer › get-more-help

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   An ombudsman is a person who has been appointed to look into complaints about companies and organisations. Ombudsman schemes are independent, free and impartial – so they don't take sides. You should try and resolve your complaint with the organisation before you complain to an ombudsman.