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Oct 7, 2021 · The Consumer Council's Enquiries and Complaints Report explores consumer complaints, enquiries, consumer outreach, and data for The Consumer Council and beyond.
It shows the volume of complaints we received and resolved, and the proportion of complaints we upheld in consumers’ favour. We also share sector-by-sector insight into trends in complaints, aimed at preventing complaints and unfairness arising.
May 26, 2021 · Our annual complaints data shows the volume of complaints we received and resolved, and the proportion of complaints we upheld in consumers’ favour, over the course of the financial year, between April 2020 and March 2021.
Below you will find our overview of our previous annual complaints reports. Bringing our complaints data to life by offering insight into the main causes of complaints and how to avoid them, case studies are used throughout to show examples of decisions we have made.
- Timeframe
- Investment Scams
- Higher Risk Investments
- Firms
- Financial Crime
- Structure
The data covers the period from 1 January 2020 to 31 October 2020, unless indicated otherwise. Where there is a comparison or reference to the previous period, this relates to the twelve-month period from 1 January 2019 to 31 December 2019, unless indicated otherwise.
We often talk about fraud or scams interchangeably. Both involve dishonest firms and individuals preying on consumers to try and take their money illegitimately. In this update, we refer to this range of practices as ‘scams’. An investment scam is typically where a customer is tricked into making a payment to an investment that doesn’t exist or at ...
Higher risk investments may be suitable for consumers who understand the risks and can absorb any potential losses. Overall, though, most retail investors’ needs can and should be met by straightforward, mass-market investments. For our purposes here, higher risk investmentsinclude: 1. mini-bonds (also known as high interest returning bonds) and ot...
We supervise most regulated firms as members of a portfolio of firms that share a similar business model. This update covers firms in the following portfolios, unless stated otherwise: 1. Financial Advisers and Investment Intermediaries 2. SIPPoperators 3. Investment Platforms 4. Wealth Management & Stockbrokers 5. Investment-based CrowdfundingPlat...
We will shortly publish the analysis of the data we received for the annual financial crime data return (REP-CRIM) for the reporting periods 2017/18, 2018/19 and 2019/20. The REP-CRIM asks optional questions on the type of fraud firms consider most prevalent in the reporting periods. These cover all types of fraud including investment fraud.
This update is broken out into 3 sections that echo the strategic outcomes of our consumer investments strategy: 1. Consumers are protected from acute harm by our work to stop and disruptfirms and individuals causing such harm. 2. Consumers are supported and guidedto investments that meet their needs. 3. When things go wrong, as they sometimes will...
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Nov 30, 2022 · We reported in last year's Recruitment Industry Status Report that the entire recruitment industry contracted by 11.5% in 2020. As 2021 started, we were gripped by the second wave of Covid and more lockdowns - and it wasn't to be the last time the pandemic struck that year, unfortunately.
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