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  1. If you need to contact us directly, the table below will guide you to the best contact information for your particular situation. Please note as part of our modernization process, the Visa Office does not respond to inquiries through the mail.

    • General FAQs

      When you complete a petition (I-130, I-140, etc.) for an...

  2. Welcome to the Consular Electronic Application Center! On this website, you can apply for a U.S. Nonimmigrant Visa; apply to renew an A, G, or NATO Visa; apply for an Immigrant Visa; or check the status of your visa application.

  3. If you are calling from within the United States, please dial: +1 703 249 4643. If you are using Skype: skype-ca. Email: Canada.Visas@gdit-gss.com. The customer service center CANNOT help you with the following: Determine the required visa for your purpose of travel.

  4. Callers from the United States should dial 170-3543-9334. Nonimmigrant U.S. visa appointments cannot be scheduled by email. They can ONLY be made online or through our call center.

  5. If you are applying for a visa for the first time, or are applying to renew a visa, you are required to take the same steps. Step One: Complete the online DS-160 and print the confirmation page for each person applying for a visa, regardless of age.

  6. Welcome to the official U.S. visa service for non-citizens traveling to the United States. This service will help you: Obtain general information on how to apply for a United States visa. Pay the required visa application fees. Submit your visa application to a U.S. embassy or consulate.

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  8. On this website, you can check your U.S. visa application status. Please select a location and enter your Application ID or Case Number. NOTE: For applicants who completed their forms prior to January 1, 2022, please put NA into the Passport and Surname fields.