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  1. We are required to have in place effective and transparent procedures for the reasonable and prompt handling of complaints received from eligible complainants. This document sets out the complaints handling procedures that we will follow in the event that you, as a customer, make a complaint.

  2. Aug 21, 2019 · Stay safe, avoid scammers, and we know you’ll find the right professionals for your book soon enough! – Originally published on Aug 21, 2019. This guide exposes some of the most common scams and shows you how to identify which publishing companies to avoid.

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    • Riding the Coattails of Publishing Influencers. If you Google “Anne R. Allen,” about halfway down the SERP (Search Engine Results Page) — before a link to this blog — is an ad for a notorious vanity publisher.
    • Vanity Publishers Posing as Big Five Publishers. Never underestimate the chutzpa of publishing scammers. One of the Philippines companies that broke off from the Author Solutions scam machine has been posing as “Hachette US” and may be masquerading as other members of the Big Five.
    • Fraudster Marketing Companies that Use Names of Respected Publishing Professionals. Mass-spamming the general public with press releases or tweets is worth absolutely nothing.
    • Boxed Sets That Promise USA Today Bestseller Status. I warned people about boxed set scams last year, because there were some that devolved into toxic cults, but there are new scammers in town, and charities have been ripped off as well as authors.
  3. Aug 27, 2018 · Another useful tool for me has been reading through Better Business Bureaus (BBB) website complaints against vanity publishers by its customers, along with responses to the complaints from vanity publishers.

  4. Oct 15, 2024 · The company’s profile on the Better Business Bureau (BBB.org) reveals numerous complaints from other authors who have faced similar fraudulent experiences. Scammers Impersonating Folio Literary Management

  5. Learn how the process works! Your consumer experiences matter to Better Business Bureau, other consumers and businesses! Consumers have told us that additional information such as complaints...

  6. Dec 2, 2022 · Found 4 of over 4 reviews. Updated 2 Dec 2022. Sort. Popular. Most Recent. Highest Rating. Lowest Rating. 5.0. 2 Dec 2022. All round great company to work for 5* Team Assistant. Former employee, less than 1 year. London, England.

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