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  1. Turn off your device and turn it on again. Then look for the app. If you’re using a Chromebook, make sure you’ve followed these steps to get the Play Store. If the Google Play Store app still isn't showing up, contact your carrier or manufacturer for help. If the Play Store won't open or load, or crashes frequently, try the steps at Play ...

  2. Find the Google Play Store app on your device's home or app screen. Touch and hold the Google Play Store app. Tap App Info . Tap Storage & cache Clear Cache. Tap Clear storage Delete. If these steps resolve your issue, re-enable password protection and parental controls. If these steps didn't resolve your issue, try to clear cache and data from ...

  3. When you add a payment method, you'll automatically get access to thousands of books, movies, TV shows, and games. On your Android phone, go to your payment methods in Google Play. Tap Add a payment method. Choose the payment method you want to add. Follow the on-screen instructions.

  4. Option 2: Ask for a refund on Google Assistant. You can also tell Google Assistant on your device that you want a Google Play refund. To request a refund from Google Assistant, you must use UK English on your device. Learn more about Google Assistant. Option 3: Get support from the developer of the app.

  5. Download apps from Google Play. Open Google Play. On your device, use the Play Store app . On your computer, go to play.google.com. Find an app you want. To check that the app is reliable, find out what other people say about it. Under the app's title, check the star ratings and the number of downloads. To read individual reviews, scroll to the ...

  6. Open the Google Play app . At the top right, tap the profile icon. Tap Settings Family Sign up for Family Library. Follow the instructions on screen to set up Family Library. Note: Everyone in your family needs to follow the instructions above to set up Family Library. Requirements.

  7. support.google.com › googleplayGoogle Play Help

    Use Android apps and games. Use Google Play on your device or computer. Get started with Google Play Pass. Get started with Google Play Points. Use Offers on Google Play. User policies for apps & digital content. Use a screen reader with Google Play. Find family-friendly content in Google Play. Manage your child's Google Play apps.

  8. What you can do with Google Play. Get games for Android devices and Chromebooks. Download Google Play Games Mobile App. Rent or buy movies and TV shows. Go to Google Play Movies & TV. Read or listen to books, news, and publication subscriptions. Download Google Play Books.

  9. Open the Google Play app . At the top, search for an app or content. In the drop-down menu, choose a device associated with your account. On your computer: Go to play.google.com. At the top right, click the magnifying glass . Then, search for an app or content. Select the device drop-down and choose a device associated with your account.

  10. Go to play.google.com. At the top right, click your Profile picture. Click Payments and subscriptions Budget and order history. For the order that you want to return, click Report a problem. Select the option that describes your situation. Complete the form and note that you'd like a refund. Click Submit.

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