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  1. Sep 19, 2024 · I’ve contacted support on the web site about an account lock out weeks ago and never head back from them and now I try to log in to any of my accounts on the web site and get " Authentication failed, please check your pa…

  2. If the password does not work, double check that there are no hidden spaces at the beginning or end of your new password. Customer Service wait times are fairly long right now, due to extremely high volume.

  3. email support. Insert your issue here. To assure the best service, please select the correct game, provide the account name and use the email address registered to the account. * Your email supplied here will only be used to contact you to provide support.

  4. Jun 24, 2020 · I launch the game and when I get to the main menu it's stuck and freezes on and off with the pop-up "Logging to Funcom Services". Last time it happens was about a week and a half ago and returned to normal several hours later, but I think there was a hotfix at the same time it returned.

  5. If that doesn't work, try creating a FunCom account, the reset/repair (as above) and try one more time. I did this and seems to have worked. NOTE: This may push your version back a few, so you may have to do a manual update via the MS Store, but do it after you get logged in.

  6. Jun 4, 2021 · I found the solution, just access website of funcom and create a account with exact email address of xbox game pass account, after a few seconds you can try open the game and touché, done!... https://funcom.zendesk.com/

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  8. Nov 2, 2020 · After launching game won't log in to my account - "restart or try later" - anyone else getting this?

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