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  1. Contact the eye unit. Phone lines can get very busy at peak times, such as Monday mornings, so if your call is less urgent please try later in the day. Alternatively you can leave a message on the answerphone with your name, contact number (s) and a brief outline of your problem.

  2. Eye Unit. Here at the Eye Unit, we are committed to providing an excellent local service to the residents of Dorset and West Hampshire, in the prevention and treatment of disorders of the eye.

    • Sight Test Fees
    • Glasses Or Contact Lenses
    • Lost Or Damaged Glasses Or Contact Lenses

    If you paid for a sight test but think you may qualify for an NHS-funded sight test, or you're about to have a test and you're not sure if you qualify, ask the optometrist for a receipt that shows you paid for the test and the date of payment. You'll need to download, print and return an HC5(O) refund form along with your original receipt. The form...

    If you have already used a voucher towards the cost of your glasses or lenses, you cannot get a refund for any difference between the voucher value and the actual cost of your glasses or lenses, unless it was a complex lens voucher. If you paid for glasses or contact lenses and think you may have qualified for a voucher, you can claim a refund. You...

    If your glasses or contact lenses have been lost or damaged and you pay for replacement or repairs, you'll only be considered for a refund if you're entitled to a voucher.

  3. Find eye - accident and emergency services near you on the NHS website.

  4. In the event you feel you cannot wait to speak to someone, call 0247 696 4800. This phone line is open 9am-1pm and 1.30pm-5pm (Monday-Friday excluding bank holidays) and 9am-12pm (Saturday). Waiting times may vary. We strongly encourage you to book an appointment where possible.

  5. Give us a CALL. Our lines are open from 9-4pm Monday to Friday. We’ll get to you as quickly as we can, though there may be a wait to speak to one of our advisors whilst we assist other callers. *Calls are charged at local rate. General enquiries: 0207 967 8021* Buy Tickets.

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  7. If you have any concerns or complaints about your care, you can contact our Patient Advice and Liaison (PALs) team by calling the team on 020 7566 2324, or by emailing them at moorfields.pals@nhs.net. Explore Moorfields Eye Hospital's services and expertise at Bedford Hospital South.

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