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Nov 12, 2020 · In this review of the best places to buy furniture for your home, Consumer Reports' exclusive survey finds that shoppers can find high quality and impressive customer service at both...
Most complaints with these companies are about delayed delivery or damage during delivery. I get it, because if I invested thousands of dollars in a sofa that’s supposed to be delivered in a 6-8 weeks, but shows up 5 months later, I’d be pissed off.
Furniture Reports specialises in providing independent reports on furniture, upholstery, mattresses and beds, still under warranty, for consumers in dispute with furniture warranty providers, vendors or manufacturers.
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- The downward trend. The data collected by ConsumerAffairs included 76,119 posts on social media and product review websites published between January 2011 and August 2022.
- Rise and fall and rise again. Faze Lipscomb watched those long-term shifts from his family’s working-class home in the heart of furniture country. Sitting in the corner of the back room of Hickory’s Tasteful Beans, he starts his story by apologizing for how busy the coffee shop is.
- A tale of two markets. Furniture has always been better understood as a collection of related industries rather than a singular thing. Beds, upholstery, case goods (the standard term for wooden furniture like dressers and tables), so-called motion furniture like recliners — they all have different supply chains and buying habits, and within each one are a number of different niche audiences defined by price point and style.
- The era of the designer. To find the affluent consumers who can afford the $1,500 chair, then convince them it really is worth it, Rock House Farm and companies like it near High Point have turned to a new player in the industry: the interior designer.
Feb 15, 2019 · This guide covers complaints about consumer goods or services. Instead, see our guide on Your Financial Rights.
Dec 2, 2019 · Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously...
Here, we reveal the retailers who impressed shoppers with their commitment to customer care throughout the pandemic and those whose service leaves much to be desired. View the full star ratings table for the best and worst online retailers for dealing with customer complaints.