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Find the right contact details and answers for your type of account, whether you need help with your energy supply, bill, meter or complaint. You can also use WhatsApp, phone text or online chat to get in touch with EDF Energy.
Get in touch. Choose how you'd like us to answer your energy questions — we're here to help. Help and Support. Available 24/7. WhatsApp. Monday to Thursday 8am - 6pm Friday 8am - 4pm Weekends closed. Text. Monday to Thursday 8am - 6pm Friday 8am - 4pm Weekends closed. Email.
Energy Hub is accessible in MyAccount for customers with an account number starting with '67 ' or 'A-'. It is available for residential smart metered customers with electricity and gas supplied by EDF on a single-rate tariff or those for whom EDF supplies electricity on a single-rate tariff.
Next day installation available in most areas based on engineer availability, location and completing your order before 3pm. EDF is an energy provider, supplying electricity and gas to homes and businesses in the UK. Compare our energy prices, get a quote and switch. Our electricity is zero carbon.
- Give A Meter Reading
- Why Is My EDF Smart Meter Not working?
- Get A New Top-Up Key/Card
- Paying Bills and Topping Up
- Moving Into A New House
- Report A Power Cut Or Gas Leak
- How to Download The EDF App
- I Want to Make A Complaint
- Apply For The Warm Home Discount
- Talk About Something Else…
There are 4 different ways to give your meter reading to EDF: 1. Through the EDF app 2. Through your online account 3. Calling 0333 200 5108 4. Have your smart meter send the reading automatically You’ll have to give your meter readings regularly, but how regularly depends on your payment method. If you’re not sure what your payment method is, you ...
Unfortunately, smart meter problems are all too common. If something’s gone wrong with your EDF smart meter, you’ll want it fixed as soon as possible. Most of the time it’s an easy fix, however, you might need to get an EDF Energy engineer out to help. If the problem is with your in-home display, the first thing you should do is check the batteries...
If you’ve lost or damaged your electricity key or gas card, don’t worry – it’s easy enough to get a new one. Your first replacement key or card is free, but any replacements after that will cost you £7. All you have to do is fill out the form online. However, this can take up to 5 working days so, if you need one sooner, you can call EDF on 0333 20...
Like most providers, EDF has all kinds of different tariffs to choose from, each with different payment methods to choose from. If you’re on a direct debit, you don’t have to worry so much about it as it’s taken out automatically. But how can you make payments otherwise? If you want to pay by debit or credit card, you can log in to MyAccount or cal...
When you’re moving house, you have so many different things to worry about – don’t let your energy provider take up too much time. We’ve got everything you need to know about switching or moving providers into your new home. If you’re already an EDF customer, you can let EDF know you’re moving through your MyAccount. You’ll have to do this no more ...
If you’ve had a power cut, you can call the Distribution Network Operators on 105. Different areas across the country will have different Distribution Network Operators, however, the number is always the same. If you suspect a gas leak, you can call the National Gas Emergency Helpline on 0800 111 999. If you think your leak might be carbon monoxide...
With the EDF app, you can get reminders for appointments and upcoming meter readings. You can send the meter readings manually, or you can even take a photo of your meter and submit it that way. You can check, change, and manage your account 24/7 from your phone. Find out more about your tariffs and energy usage all in one place so you’re always in...
If for any reason, you might want to complain about something to EDF, there are a few different ways you can get in contact: 1. Call: 0333 200 5101 2. Email: complaintresolution@edfenergy.com 3. Text: 07481341928 4. WhatsApp: 07480802942 5. he EDF live chat.
The Warm Home Discount is a government-led scheme which gives people £140 to put towards their energy bill over the winter. It’s designed to help low-income families and other vulnerable people afford to pay for the increased energy use and end fuel poverty. Not all providers offer the scheme, but EDF is one of the many who do. Each provider has di...
For general questions, you can use the methods below to contact EDF Energy. The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. We always strive to provide the most up to date, correct and informative information in all of our webpages, but from time to time, you may spot an error or som...
- 0333 200 5100
- Click here to be redirected
- customer_correspondence@edfenergy.com
- FreepostEDF EnergyPlymouth
If you have a complaint about EDF Energy, you can contact their customer service team by phone, email, text or letter. Find out their process, opening hours and account number details here.
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Aug 3, 2022 · Find the best way to get in touch with EDF Energy for your query, whether you are a residential or business customer. See the EDF Energy contact numbers, email addresses, online forms and opening hours for different departments.
