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Do you agree with Domain.com's 4-star rating? Check out what 2,573 people have written so far, and share your own experience.
- On a budget? This host is seriously cheap, but beware - it has some unexpected costs
- What types of hosting does Domain.com offer?
- Domain.com shared hosting
- Domain.com WordPress hosting
- Does Domain.com have a website builder?
- How fast is Domain.com?
- How easy is Domain.com to use?
- What is Domain.com's support like?
- Final verdict
- Domain.com FAQs
Reviews
By Mike Williams
Contributions from
Abigail Opiah
last updated 23 May 2023
(Image: © Domain.com)
•Domain.com for $9.99 per year
Domain.com offers easy-to-use and low cost shared hosting plans in various forms: WordPress hosting, a website builder, an online store builder, and general-purpose do-everything shared hosting plans to cover everything else.
The company doesn't offer VPS hosting, dedicated server hosting, or any more advanced hosting plans.
Domain.com's plans should be powerful enough to handle most personal and business sites. But if your traffic is 100,000 visitors a month or more, rather than 10,000, or it's vital that your site has consistently high speeds, then its shared hosting plans are unlikely to be a good choice. In all cases, it's a smart move to see what Domain.com promo codes are currently available to bring costs down.
Domain.com's shared hosting range is refreshingly simple. There are only three plans, all with the same core features: free domain, free SSL, unlimited bandwidth, 1-click WordPress install and a free website builder. Upgrading only adds more resources, so there are no extra features to weigh up. Prices start at $3.75 a month on the annual plan, $4.99 on renewal, but there's no complex discounting scheme if you sign up for longer. Choose a one, two or three-year contract, it's still $3.75 a month.
We signed up, but quickly ran into problems. Domain.com doesn't use any of our favorite hosting management platforms (cPanel for its all-round tools, Softaculous to install and manage WordPress and other apps.) We found its replacements have fewer options and aren't always organized logically, often leaving us struggling to find key functions.
The 1-click installer is especially disappointing. It only covers WordPress, has the bare minimum of configuration options, includes few management tools, and has occasionally failed to install WordPress in the past (though not during this review.)
The plans have some feature gaps. In particular, there are no backups with the cheaper plans (adding them to our test account would cost an extra $2.13 a month.) Even when we got our site online, performance was below average (more on that, later.)
If you're running a basic site, with few visitors, and long-term prices are your top priority, then Domain.com might, just about, be acceptable. Although many providers have lower prices in the first term, they tend to jump on renewal, and Domain.com's 'from $4.99' renewal price is very low.
Unfortunately, opting for Domain.com means you'll pay in other ways, with below-par speeds, few features and poor management tools.
WordPress is the world's favorite website creation platform, a hugely configurable tool which can handle everything from a single page personal site to a product-packed international web store.
Domain.com's shared hosting supports installing WordPress, perhaps enough if you just want to explore what it can do. But if you've something more serious in mind, Domain.com's WP range extends the range with a handful of extra features.
The WP Starter plan is priced from $3.75 a month, just like the shared hosting, but adds unlimited storage, a customized control panel and pre-installed themes and plugins. They're small improvements, but not worth very much. You probably don't need a lot of storage (simple WordPress sites are often barely 1GB in size), and even newcomers can find plenty of quality themes and plugins for themselves.
The WP Essential plan (priced from $6.95 a month) includes more valuable extras, including Sitelock's malware scanning and removal service, and a direct phone line 'to a team of support agents who are specially-trained in all things WP Essential.'
Malware scanning is useful (hacked WordPress sites are a well-known web danger), and the plans are fair value, but they just don't have enough WordPress-related functionality to justify your time. Many hosting providers offer malware scanning as a paid extra, and you could easily buy a better shared hosting package elsewhere and add malware scanning yourself.
Domain.com does have one unusual extra in its WP Live support service. Priced from $29.95 to $149.95 a month, this goes beyond troubleshooting problems to giving advice on all kinds of design and optimization issues: social media strategies, creating an online store, making sure your site works well on mobile devices, more.
If you're looking for the easiest and quickest route to create a web presence, then a website builder is often the best choice. Most builders come with or can create starting sites in minutes, and adding elements to pages (text, images, videos forms) is as easy as dragging and dropping.
Domain.com has three website builder plans, ranging from $1.99 a month (billed monthly) for a limited product which supports a maximum of six pages, to a $12.99 a month ecommerce plan with product listings, inventory tracking, integrated shipping, order and tax management, and more.
The builder is certainly easy to use. No need to browse through templates to find something that appeals: just answer a few questions on yourself, your site and its goals, and it creates a starter site for you right away.
There's a reasonable set of features, too. All plans include free SSL, unlimited storage, social media sharing, blogs, contact forms, easy integration with an existing Facebook page, and more.
The plans are fair value, and the $1.99 plan in particular could be a smart low-cost solution for very simple sites.
As with Domain.com's WordPress plans, though, the lack of VPS or dedicated support is a problem for more demanding projects, such as a web store. If your site outgrows Domain.com's basic shared hosting infrastructure, you can't upgrade to anything better, and could be forced to move somewhere else.
Reliability is a must-have for any serious website. If your site is regularly broken, or down entirely, it hurts your reputation and may drive users away.
We check reliability by using Uptime.com to access a test site every five minutes over a two week period. We expect hosts to show 100% uptime with this short a test, but Domain.com managed a disappointing 99.11%. That puts it last in our last 15 tests (11 hosts hit 100% uptime, even the next-to-last host managed 99.63%.)
Uptime also records the response time of each test web server. Domain.com came bottom of the list here, too, with an average response time of 2.97 seconds (nine of our last 15 averaged less than 0.5 seconds.)
We measure hosting performance by using a tool called GTmetrix to access a test WordPress site and calculate how long it takes to display the main content of a page (a figure technically called Largest Contentful Paint, or LCP). The lower the LCP, the faster and more responsive your site appears, and the happier your visitors will be.
Domain.com's LCP was relatively disappointing at 1.5 seconds, far slower than providers such as Bluehost (0.8 seconds), GoDaddy (0.7 seconds) and Hostinger (0.6 seconds.) Although 1.5 seconds is still acceptable, keep in mind that's based on launching our very simple template site. If yours has any significant content or features then it could be much slower.
Finally, we use k6 https://k6.io to measure website performance when it has many visitors loading pages at the same time. Our Domain.com site handled an average 22.67 requests per second, but with a price. Response times became even longer and more unreliable as the site load increased, and the overall test response time was a lengthy 1.591 seconds. Most providers were at least a second faster, and Hostinger, HostGator, InMotion Hosting and Bluehost managed response times of around 100ms or less.
Buying a Domain.com plan is easier than usual. There are generally only a few plans, and the site only displays the bare minimum features for each. Pricing is clear and there are no misleading discounts to catch you out (a '$4.99' starter price which leaps to $14.99 after a year, say).
Managing your plan isn't as straightforward. Domain.com doesn't use standard tools such as cPanel or Softaculous, opting for its own custom control panels, instead. We found them relatively basic, with fewer features. These don't seem as intuitive or well organized as more standard control panels, either, and we spent longer than expected trying to carry out some tasks.
Use the control panels for a while and these initial impressions won't matter as much, because you'll learn where everything is. But if you're looking for the most straightforward shared hosting, we'd generally recommend choosing a host which offers quality tools such as cPanel or Softaculous.
Alternatively, there are some hosts who do produce very capable control panels of their own. Hostinger's hPanel is a great example, and it's available in the company's budget shared hosting range (from $1.99 a month).
Domain.com offers 24/7 live chat support and a web knowledgebase. There's no ticket support, though, and the company no longer offers telephone support. That can become a problem if you've a long-term issue, as you'll have to explain the situation from the beginning whenever you talk to an agent.
The web knowledgebase has plenty of useful content, and its search engine does a good job of displaying the most relevant articles at the top. We noticed that some content appeared to be cut-and-pasted from iPage, (both iPage and Domain.com are owned by Newfold Digital), and no-one had remembered to replace the 'iPage.com' references with 'Domain.com.' That looks a little clumsy, but as iPage and Domain.com use the same technology, the articles should hopefully apply to both hosts.
We opened several test live chat sessions, and in every case an agent appeared to respond in under a minute. The initial responses are largely automated, and appeared more or less identically for every test question, but typically we still had an initial reply to our issue within three to four minutes.
The quality of responses varied depending on the issue, with agents performing noticeably less well on more complex or unusual problems (how to install WordPress on a subdomain, and the SSL consequences of that.) But when it came to common issues which you're far more likely to have, the agents quickly identified each problem and pointed us to the best solution.
Domain.com's low long-term prices are appealing, and if cost is your top priority, your site is basic and you're not that bothered about power or performance, it might - just about - do the job. But if you're managing any more serious project, you'll find faster, more reliable and powerful hosting available elsewhere for only a little extra cash.
What payment types does Domain.com support?
Domain.com accepts payment via card and PayPal.
- Domain.Com
Domain.com has a rating of 3.6 stars from 5,934 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Domain.com most frequently mention hard time, web builder, and easy process. Domain.com ranks 1st among Domain Registration sites.
- (5.9K)
- (800) 403-3568
- 13115 NE 4th St STE 240, Vancouver, 98684-5965, WA
- johnsmith@domain.com
May 1, 2024 · Domain.com is one of the most popular domain name registrars and offers attractive introductory prices. Learn about pricing, benefits and comparisons.
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May 8, 2024 · Domain.com is a simple solution for buying domain names and building your online presence. It’s affordable, easy to use, and offers other integrated services—making it one of the best domain registrars on the market for varying use cases.
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May 20, 2024 · See 72 real customers reviews & our expert's opinion of Domain.com before signing up and learn why they are ranked 5947th out of 5970 web hosting companies.
