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Contact Support on Vimeo. Can't find what you need in our Help Center? Our global support team is available around the clock to assist you. Hello there! You are not currently logged into Vimeo. Please log in before contacting us. If you are an OTT customer but are having trouble logging into this page, click here. Not able to log in?
- Contacting Vimeo Support and expected response times
Chat support. Advanced, Premium, and Enterprise customers...
- Contacting Vimeo Support and expected response times
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Enterprise accounts have access to 24/7 support via our contact form, live chat (for livestreaming issues), and phone. First response SLAs and phone hours vary depending on the support package you selected and the severity of your issue. 1. For Minorissues: 2. For Majorissues: 3. For Criticalissues: Enterprise phone hours are: 1. Silver: 9 AM-9 PM ...
Our support team operates 24/7. Below are estimated response times for support tickets submitted through our contact form. We also offer chat-based support for live-streaming issues for Advanced and Premium members. 1. Advanced: First response in 2 hours 2. Standard: First response in 6 hours 3. Starter: First response in 8 hours 4. Free: First res...
Follow-up response times may be longer than our first response time. Priority is assigned based on your plan as well as the nature of the issue. Particularly complicated issues that require further investigation are often reassigned to an escalations specialist. Our specialists are trained to resolve issues as quickly as possible, but follow-up res...
Account owner is deceased or incapacitated
In the unfortunate event of the death or incapacity of a Vimeo member, Vimeo may, upon request of an appropriate person, and as required or permitted by law, deactivate or transfer the member’s Vimeo account. If you would like to learn more about our policy or to submit a request, please visit our Deceased and Incapacitated User Policy Page.
Reporting a security vulnerability
If you are a security researcher who has found a vulnerability in one of our products, please report it here.
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Vimeo Help Center. Need help? Click a topic below to get started, brush up on features and workflows, or troubleshoot an issue. Account and billing. Manage your account and billing settings. Watching videos and events. Optimize your viewing experience. Making, managing, and sharing videos. Add, organize, customize, and share your videos.
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People also ask
How do I contact Vimeo support?
Does Vimeo have phone-based customer support?
What's in the Vimeo help center?
How do I chat on Vimeo?
Here is how to contact vimeo support. Tutorial. Everyone can probably already use them but here is the vimeo support link: https://vimeo.com/help/contact. You can’t email support@vimeo.com because they don’t respond to that address for some reason.
