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  1. Refunds are made upon receipt and depend on the working times of banks. The booking must be cancelled before applying for a refund. Refunds are made based on the cancellation conditions. A refund request can be lodged by accessing the 'My Booking' section. To request a refund, the journey must have been booked and paid for directly with Viking ...

  2. Sep 17, 2021 · The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure—and Viking will waive any fees. This offer covers all Viking reservations that are made between March 1, 2021 and September 30, 2021." It does not talk about a refund but a future voucher to be used within 24 months. Hope this help.

  3. Sep 15, 2022 · Viking River Cruise refund policy is clearly stated under their terms and conditions. Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at different times in different rivers.

  4. May 28, 2023 · There is nothing goodwill about a refund of a cancelled excursion. We had to follow up and make a call to get a refund which just does not make sense. I completely understand the challenges of hiring qualified people today and training them after the pandemic but this was handled poorly. 2.

  5. May 28, 2023 · 6. A refund is a return of monies paid and while I should not have had to follow up on the refund, that is part and parcel of business today and yes I deal with it. 7. Goodwill which I was told why I was receiving the payment (differs from the accounting term) generally is for an apology for a mistake or a missed port or turn around mid-Ocean. 8.

  6. Every dollar paid for cruise, air, taxes, fees or surcharges can be paid by echeck, including regular-priced itineraries and airfare, any special offers or Viking Air Plus services. You will receive a 3.3% discount and there is no fee for this service. You can make secure payments on the Booking Payments page in the My Viking Journey Payments ...

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  8. If you paid by check or wire transfer, Viking will issue a refund check or wire transfer. Conclusion. In summary, Viking offers a flexible cancellation policy that allows customers to cancel their reservations for any reason. The amount of refund you receive depends on when you cancel and the type of booking you have.

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