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  1. Help onboard our trains: If you are on a train you should contact Icomera by calling 020 8028 0375 or email chiltern.support@icomera.com. For more information about our onboard WiFi and entertainment, please visit our FAQs section. Enter your email to receive exclusive offers and deals.

  2. At our stations : If you do have any problems at a Chiltern station, WifiSpark have a helpdesk that passengers and staff can report connectivity problems to open 24 hours a day every day. Either call 0344 848 9555 or email: [email protected] .

  3. We have complimentary WiFi* on all Chiltern Railways trains. The first time you use our WiFi you will need to complete registration. Once registered your details will be remembered and you can sign in as soon as you board the train.

  4. We have complimentary WiFi* on all Chiltern Railways trains. The first time you use our WiFi you will need to complete registration. Once registered your details will be remembered and you can sign in as soon as you board the train.

  5. Are you restricting data usage or access to some websites? Can I access Netflix or BBC iPlayer onboard? How do I report problems with the WiFi? How does WiFi work onboard? How secure is the network.

  6. Chiltern Railways customers can now save time, data, and no longer have to worry about connecting to separate on train and station Wi-Fi thanks to collaboration between parent company, Arriva UK Trains, digital connectivity experts WiFi SPARK, Icomera and using EE’s superfast 4G network.

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  8. At our stations : If you do have any problems at a Chiltern station, WifiSpark have a helpdesk that passengers and staff can report connectivity problems to open 24 hours a day every day. Either call 0344 848 9555 or email: support@wifispark.com.

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