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Nov 20, 2020 · Based on the information provided by the participants, it appears as if an apology does not have a fixed content, and that what people who have been wronged require is not only individualistic, but also differs depending on the situation.
- Debra J Slocum, Alfred Allan, Maria M Allan
- 2011
Apr 24, 2024 · The Independent Inquiry into Child Sexual Abuse found that survivors considered an apology to be equally or more important than receiving compensation and that an acknowledgment of the abuse provided recognition and closure.
Mar 16, 2021 · It is plainly not the case that every apology will have the potential to signify legal liability for a wrong. So what, without legislation, is the legal effect of an apology? The Oxford Shorter Dictionary defines an apology as: “Apology… speech in defence,… speak in one’s own defence; 1.
Apr 26, 2017 · After reviewing key literature on crisis communication and organizational apologies, this article will describe our content analysis of 70 real-world corporate apologies, the elements these apologies contained, and the observed differences between data breach apologies and other types of apologies.
Others protect the party making a full apology, where they may both express regret and accept responsibility for an action, from the dangers of the apology being used in litigation to establish...
Apr 6, 2021 · A meaningful apology involves both the acceptance that we have done wrong and, critically, the acceptable of responsibility for the failure and the harm done. Anything less sends a clear signal that we are just saying sorry because we should, and not necessarily because we mean it.
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May 24, 2016 · Across two studies Lewicki and colleagues found that the most compelling apologies include six distinct elements: Expression of regret. Explanation of what went wrong. Acknowledgment of responsibility. Declaration of repentance. Offer of repair. Request for forgiveness.
