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  1. Live Chat Support. Sometimes we all get a little stuck and need some friendly help! You can contact us using the Live Chat button and the bottom of the page: If the Chat is "Offline", don't worry! There may be no agents available right now (either busy or after hours).

    • Contact us

      The quickest way to get in touch is using our live Chat....

  2. The quickest way to get in touch is using our live Chat. It’s magically easy to use, just click the Chat icon at the bottom of the page. You’ll find our email and phone number there, too! Or you can send us a letter: The Disney Store Ltd, Guest Services, Mail Code 2922, 3, Queen Caroline Street, London W6 9PE.

  3. If you’d still like to speak to us, the best way to do so is through our live chat service for an instant response. You can do this by clicking on the 'Chat' icon at the bottom of this page. We're here to help 8am-8pm, Monday to Sunday.

  4. For information about your local Disney Store call (866) 902-2798. Our Cast Members are available Monday through Friday from 7:00 AM to 11:00 PM CST, Saturday from 8:00 AM to 4:30 PM CST and Sunday from 12:00 PM to 8:30 PM CST.

  5. Disney Store is the ultimate Disney shopping destination. Shop for costumes, clothes, toys, collectibles, homeware featuring your favourite characters & movies.

  6. We are open for live support 7 days a week from 8am to 8pm. We retain all information linked to your contact in order to identify service improvements. This chat service is provided by Zendesk on behalf of The Walt Disney Company Limited, 3 Queen Caroline Street, London.

  7. We are open for live support 7 days a week from 8am to 8pm. We retain all information linked to your contact in order to identify service improvements. This chat service is provided by Zendesk on behalf of The Walt Disney Company Limited, 3 Queen Caroline Street, London.

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