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The full results of our latest survey, with ratings for all the major providers including BT, Sky, TalkTalk and Virgin Media; A full breakdown of how each provider is rated for value for money, broadband speed, connection reliability, customer service, technical support and more.
We've rounded up the best broadband providers in the country, based on our survey of thousands of customers and in-depth reviews
- What Is Good Customer Service For Broadband?
- How Good Is My Broadband Provider’S Customer Service?
- Ofcom Broadband Complaints Rankings
Customer service includes any point of contact you have with your internet service provider, and it is their responsibility to answer your concerns as effectively as possible. A big part of that is having knowledgeable and personable customer care staff that can answer your questions quickly and in detail. Another is that you should be able to cont...
Here are a few things that show what good customer service looks like and what to consider when judging your own broadband provider’s customer service:
Ofcom, the telecoms industry regulator, releases a quarterly report highlighting the broadband providersthat received the most (and fewest) complaints per 100,000 customers. This is one of the best measures of the most reliable broadband providers in the UK. It names and shames providers that received the most complaints over the previous few month...
May 18, 2023 · By shining a light on the performance of the UK’s main mobile, broadband and home phone providers, this report allows people to look beyond the price and see what level of service they can expect from different providers.
Oct 22, 2024 · Discover the best broadband providers in the UK for 2024. Compare speeds, pricing & customer satisfaction from top providers like Hyperoptic, EE, Plusnet, Vodafone and more!
Speed: 1.86 stars. Reliability: 1.78 stars. Go to site. Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Listed below are all the fixed line broadband suppliers we've received reviews for.
Not sure which provider to choose? To help you make your mind up, we cast our expert eye over the UK's household-name broadband suppliers right here. And we'll weigh up the lesser known providers too.
