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The full results of our latest survey, with ratings for all the major providers including BT, Sky, TalkTalk and Virgin Media; A full breakdown of how each provider is rated for value for money, broadband speed, connection reliability, customer service, technical support and more.
Feb 2, 2023 · Ofcom has revealed its latest complaints rankings for broadband and TV providers. It shows that, once again, Shell Energy, TalkTalk and Virgin Media are the most complained-about telecoms ...
May 18, 2023 · Only around half of mobile, broadband and landline customers who made a complaint to their provider in 2022 were satisfied with how it was handled. Ofcom’s seventh annual comparing customer service report paints a mixed picture of how providers performed in 2022.
- What Is Good Customer Service For Broadband?
- How Good Is My Broadband Provider’S Customer Service?
- Ofcom Broadband Complaints Rankings
Customer service includes any point of contact you have with your internet service provider, and it is their responsibility to answer your concerns as effectively as possible. A big part of that is having knowledgeable and personable customer care staff that can answer your questions quickly and in detail. Another is that you should be able to cont...
Here are a few things that show what good customer service looks like and what to consider when judging your own broadband provider’s customer service:
Ofcom, the telecoms industry regulator, releases a quarterly report highlighting the broadband providersthat received the most (and fewest) complaints per 100,000 customers. This is one of the best measures of the most reliable broadband providers in the UK. It names and shames providers that received the most complaints over the previous few month...
Jul 29, 2024 · According to the regulator, the main issue faced by Now customers was poor complaints handling (48%), followed by service issues (35%), and billing problems (10%). At the other end of the scale, Shell Energy and Sky were the broadband providers with the fewest complaints.
May 4, 2023 · Industry regulator Ofcom has revealed the most complained-about broadband providers in the UK between October and December 2022. Overall, their complaints data has shown that Shell Energy...
People also ask
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Feb 27, 2024 · We’ll briefly discuss when it’s the right time to complain about your connection, and then go over the process for five of the best broadband providers in the UK so you can get a feel for how things work regardless of your current provider.
