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If you have a complaint about the Government Legal Department or any of its staff, please contact the relevant Head of Group/Division who will try to resolve any problem quickly. You...
May 10, 2013 · We have arrived at a point where authoritative expert guidance from the Executive that will help us to apply the law correctly might not need the prop of a ‘statutory’ label to make it binding; whereas even the label ‘statutory’ gives us no certainty that guidance is actually compliant with the law so that it should be followed.
This guide sets out how to clarify and understand a complaint when you receive one and how to explain the complaints process to the person who has made the complaint. It explains how to: acknowledge the complaint. clarify the issues to be investigated. understand the impact and the outcome sought. explain the process and timescales for ...
UK Central Government (UKCG) Complaint Standards. This module will help you identify what a complaint is. It explains the difference between an ‘everyday conversation’ and a complaint. It also explains how to handle other complaints, including: . where the service user is unhappy with a decision that has. a right of appeal.
Feb 27, 2013 · Complaints: before October 2010. If you were subjected to unlawful treatment (eg discrimination, harassment or victimisation) before 1 October 2010, the Equality Act won’t apply. Instead,...
The main legal means by which the decisions and actions of Government departments, regulators and other public bodies can be challenged is judicial review. This note provides a brief introduction to judicial review, focusing on: the judicial review process.
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Feb 1, 2024 · 1. Definition of a service request and complaint. 1.1 Effective complaint handling enables individuals to be heard and understood. The starting point for this is a shared understanding of what constitutes a service request and what constitutes a complaint.
