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  1. Helpful contact information. For information on your plan coverage, benefits, and your rights and responsibilities, or to ask for a printed copy of your Member Handbook in alternative formats, such as large print or braille, please call us at 1-855-393-3154 (TTY: 711 ).

  2. Customer Relations: 1-800-701-9000 (TTY: 711) Our representatives are available Monday - Friday, 8:00am to 8:00pm (from Oct 1 - March 31 representatives are available 7 days a week, 8:00am to 8:00pm).

  3. If you are ill or need immediate medical care, please contact your health care provider or, in an emergency, call 911 or go to the nearest medical facility.

  4. Oct 1, 2023 · 1-800-701-9000 (TTY: 711) (HMO) 1-866-623-0172 (TTY: 711) (PPO) Our representatives are available 8 a.m.–8 p.m., 7 days a week (Mon–Fri. from Apr. 1–Sept.30). After hours and on holidays, please leave a message and a representative will return your call the next business day. Mailing Address: Tufts Health Plan 1 Wellness Way Canton, MA ...

  5. Always open. 617.636.5566. 830 Washington St., North Building, 1st floor, Boston, MA 02111. Ready for every emergency. Our board-certified emergency physicians and 60 emergency room nurses are at the top of their fields. They have been tested time and again, with years of experience and training in both pediatrics and emergency medicine.

  6. Tufts Medical Center Helpful Phone Numbers. General phone number: 617.636.5000. To make an appointment for an adult: 617.636.5000. To make an appointment for a child: 617.636.8100. Tufts Medical Center billing customer service: 617.636.4800. Admitting department: 617.636.6000.

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  8. Contact us today by calling the number on the back of your card and let us guide you on your path to better health. Explore all that Tufts Health Plan has to offer — from Medicare and Medicaid plans to Health Connector and employer-based plans.

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