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  1. Award-Winning Customer Service - We help you stay protected! Travel Medical Insurance for International Travelers. Stay Covered with Full Support

  2. We Offer Flexible Cover To Cater To Your Travel Needs. Ready To Sail Away? Upgrades For Cruising & Skiing Holidays Available.

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  1. +44 (0)208 865 1654. claims@columbusdirect.com. 9am- 5pm Monday – Friday. View Policy Wording. Request your Policy Documentation. Have you lost or misplaced your travel insurance documentation? Don’t worry; request a copy of your documentation by filling in your details below and clicking submit.

  2. If your group has more than 8 people, please call us at 0800 068 0060. Please note: All limits and excesses are per person (unless otherwise stated) irrespective of whether travelling on the same trip or individually. You must be a UK resident to purchase travel insurance.

  3. 0800 068 0060. Opening times: Monday to Friday 9am to 5.30pm. Columbus want to make it as easy as possible for you to contact us, whatever your query, find contact numbers or fill in the contact form.

  4. customerhelp.columbusdirect.com › support › homeSupport - Columbus Direct

    How to make changes to your travel insurance policy. If your plans change after you have purchased travel insurance cover, please get in touch with our customer services team who ... Find out more.

  5. Any queries while overseas must be made to a UK phone number. There is no option to make contact through WhatsApp or email, despite the info pack saying email is an option. Presumably this is to reduce the number of people calling, and therefore reduce the number of claims.

  6. If you’d prefer to speak to someone, you can also make a claim over the phone. Call the claims team on +44 (0)208 865 1654 and one of our team will be happy to help. Claims Guidelines . What you need to do to help you make a claim – including what documents you’ll need to obtain. Take all travel insurance documentation on your trip.

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  8. Jan 19, 2021 · Updated. Jan 19, 2021. Fact checked. Customer rating. Satisfaction survey. More than 150 activities covered as standard. General customer service queries available by email only. Columbus Direct travel insurance covers more than 150 sports and activities. The company has provided cover for over 15 million customers since 1988.