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  1. +44 (0)208 865 1654. claims@columbusdirect.com. 9am- 5pm Monday – Friday. View Policy Wording. Request your Policy Documentation. Have you lost or misplaced your travel insurance documentation? Don’t worry; request a copy of your documentation by filling in your details below and clicking submit.

    • Airport Lounge Benefit

      Columbus Direct is a trading name of Collinson Insurance...

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      If you are unable to chat with us online and your query is...

    • Columbus Direct

      If your group has more than 8 people, please call us at 0800...

  2. If you are unable to chat with us online and your query is urgent, you can call our customer services team. 0800 068 0060. Opening times: Monday to Friday 9am to 5.30pm. Columbus want to make it as easy as possible for you to contact us, whatever your query, find contact numbers or fill in the contact form.

  3. If your group has more than 8 people, please call us at 0800 068 0060. Please note: All limits and excesses are per person (unless otherwise stated) irrespective of whether travelling on the same trip or individually. You must be a UK resident to purchase travel insurance.

  4. How can we help you? Plan your trip. Before your trip. During your trip. After your trip. Top 3 FAQs. How to make changes to your travel insurance policy. If your plans change after you have purchased travel insurance cover, please get in touch with our customer services team who ... Find out more. Pre-existing medical conditions.

  5. Call the claims team on +44 (0)208 865 1654 and one of our team will be happy to help. Claims Guidelines. What you need to do to help you make a claim – including what documents you’ll need to obtain. Take all travel insurance documentation on your trip.

  6. If you have already purchased your Columbus travel insurance policy, you can contact our customer services team before you travel to have the cover added to your policy. To find out more about cruise cover click here .

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  8. Jan 19, 2021 · The phone number for other claims is 0208 865 1654. Certain claims up to £350 can be settled instantly over the phone. You’ll need to provide a booking invoice, a letter from your airline (for travel delay), medical receipts or medical reports.

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