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  1. Travel Insurance. If you have any questions about your policy, please visit our Help Centre by clicking here. Our Help Centre can help with most things – whether that’s a question about buying a policy, how to make changes to your policy, or how to renew or make a claim.

  2. If you are unable to chat with us online and your query is urgent, you can call our customer services team. 0800 068 0060. Opening times: Monday to Friday 9am to 5.30pm. Columbus want to make it as easy as possible for you to contact us, whatever your query, find contact numbers or fill in the contact form.

  3. Call the claims team on +44 (0)208 865 1654 and one of our team will be happy to help. Claims Guidelines. What you need to do to help you make a claim – including what documents you’ll need to obtain. Take all travel insurance documentation on your trip.

  4. If your group has more than 8 people, please call us at 0800 068 0060. Please note: All limits and excesses are per person (unless otherwise stated) irrespective of whether travelling on the same trip or individually. You must be a UK resident to purchase travel insurance.

  5. Email us at customer.services@columbusdirect.com Call us – call one of our team on 0800 068 0060 (Monday to Friday 9am to 5.30pm). What if I have a medical condition? If you or someone travelling on your policy has a pre-existing medical condition (s), you will need to tell us about the condition to ensure you have full cover in place.

  6. How can we help you? Plan your trip. Before your trip. During your trip. After your trip. Top 3 FAQs. How to make changes to your travel insurance policy. If your plans change after you have purchased travel insurance cover, please get in touch with our customer services team who ... Find out more. Pre-existing medical conditions.

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  8. columbusdirect.claimhere.co.uk › support › solutionsColumbus Travel Claims

    How do I make a claim and what documents do I need? The best way to make your claim is online HERE. It's quick and easy and only takes around 10 minutes - in most cases you'll get a claim decision straight away! How to make your claim, right first time: Check your policy to see if you're covered.

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