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  1. +44 (0)208 865 1654. claims@columbusdirect.com. 9am- 5pm Monday – Friday. View Policy Wording. Request your Policy Documentation. Have you lost or misplaced your travel insurance documentation? Don’t worry; request a copy of your documentation by filling in your details below and clicking submit.

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    • Columbus Direct

      If your group has more than 8 people, please call us at 0800...

  2. If you are unable to chat with us online and your query is urgent, you can call our customer services team. 0800 068 0060 Opening times: Monday to Friday 9am to 5.30pm.

  3. Email us at customer.services@columbusdirect.com Call us – call one of our team on 0800 068 0060 (Monday to Friday 9am to 5.30pm). What if I have a medical condition? If you or someone travelling on your policy has a pre-existing medical condition (s), you will need to tell us about the condition to ensure you have full cover in place.

  4. If your group has more than 8 people, please call us at 0800 068 0060. Please note: All limits and excesses are per person (unless otherwise stated) irrespective of whether travelling on the same trip or individually. You must be a UK resident to purchase travel insurance.

  5. How can we help you? Plan your trip. Before your trip. During your trip. After your trip. Top 3 FAQs. How to make changes to your travel insurance policy. If your plans change after you have purchased travel insurance cover, please get in touch with our customer services team who ... Find out more. Pre-existing medical conditions.

  6. Jan 19, 2021 · How to contact Columbus Direct. For customer service queries, email customer.services@columbusdirect.com. Columbus Direct customer reviews. Columbus Direct has received more than 10,000 reviews on Trustpilot. As at January 2021, its average rating was 4.4 out of 5. While there are many positive reviews, the company seems to have struggled to ...

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  8. Tel: +44 (0) 20 8865 1654 (we may record telephone calls). If you have any other type of complaint, please refer to the policy wording. What information do I need to provide? Please tell us your name and your travel insurance policy, claim number or assistance reference. The reason for your complaint and how to contact you.

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