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  1. +44 (0)208 865 1654. claims@columbusdirect.com. 9am- 5pm Monday – Friday. View Policy Wording. Request your Policy Documentation. Have you lost or misplaced your travel insurance documentation? Don’t worry; request a copy of your documentation by filling in your details below and clicking submit.

    • Airport Lounge Benefit

      Please contact the customer service team on 0800 068 0060....

    • Support

      How to make changes to your travel insurance policy. If your...

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      If you are unable to chat with us online and your query is...

    • Columbus Direct

      If your group has more than 8 people, please call us at 0800...

  2. If you are unable to chat with us online and your query is urgent, you can call our customer services team. 0800 068 0060. Opening times: Monday to Friday 9am to 5.30pm. Columbus want to make it as easy as possible for you to contact us, whatever your query, find contact numbers or fill in the contact form.

  3. customerhelp.columbusdirect.com › support › homeSupport - Columbus Direct

    How to make changes to your travel insurance policy. If your plans change after you have purchased travel insurance cover, please get in touch with our customer services team who ...

  4. If your group has more than 8 people, please call us at 0800 068 0060. Please note: All limits and excesses are per person (unless otherwise stated) irrespective of whether travelling on the same trip or individually. You must be a UK resident to purchase travel insurance.

  5. Call the claims team on +44 (0)208 865 1654 and one of our team will be happy to help. Claims Guidelines. What you need to do to help you make a claim – including what documents you’ll need to obtain. Take all travel insurance documentation on your trip.

  6. For complaints about the sale of your travel insurance contact: The Complaints Officer. Columbus Direct. Sussex House. Perrymount Road. Haywards Heath. West Sussex. RH16 1DN. By email complaints@columbusdirect.com. For complaints about claims or medical emergency service contact: Columbus Claims . Sussex House. Perrymount Road. Haywards Heath ...

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  8. Jan 19, 2021 · How to contact Columbus Direct. For customer service queries, email customer.services@columbusdirect.com. Columbus Direct customer reviews. Columbus Direct has received more than 10,000 reviews on Trustpilot. As at January 2021, its average rating was 4.4 out of 5. While there are many positive reviews, the company seems to have struggled to ...

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