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  1. +44 (0)208 865 1654. claims@columbusdirect.com. 9am- 5pm Monday – Friday. View Policy Wording. Request your Policy Documentation. Have you lost or misplaced your travel insurance documentation? Don’t worry; request a copy of your documentation by filling in your details below and clicking submit.

  2. Call Us. If you are unable to chat with us online and your query is urgent, you can call our customer services team. 0800 068 0060. Opening times: Monday to Friday 9am to 5.30pm. Columbus want to make it as easy as possible for you to contact us, whatever your query, find contact numbers or fill in the contact form.

  3. If your group has more than 8 people, please call us at 0800 068 0060. Please note: All limits and excesses are per person (unless otherwise stated) irrespective of whether travelling on the same trip or individually. You must be a UK resident to purchase travel insurance.

  4. customerhelp.columbusdirect.com › support › homeSupport - Columbus Direct

    How can we help you? Plan your trip. Before your trip. During your trip. After your trip. Top 3 FAQs. How to make changes to your travel insurance policy. If your plans change after you have purchased travel insurance cover, please get in touch with our customer services team who ... Find out more. Pre-existing medical conditions.

  5. Submit a claim online – click here. If you’d prefer to speak to someone, you can also make a claim over the phone. Call the claims team on +44 (0)208 865 1654 and one of our team will be happy to help. Claims Guidelines. What you need to do to help you make a claim – including what documents you’ll need to obtain.

  6. Jan 19, 2021 · The phone number for other claims is 0208 865 1654. Certain claims up to £350 can be settled instantly over the phone. You’ll need to provide a booking invoice, a letter from your airline (for travel delay), medical receipts or medical reports. How to contact Columbus Direct. For customer service queries, email customer.services ...

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  8. If you have any questions about your cover please contact our customer services team who will be happy to help. I’ve left the UK and forgotten to get insurance. Can I still get cover with you? We only offer travel insurance to UK residents, who are purchasing cover while they are in the UK and travelling from and returning to the UK.