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  1. Under 2s travel free on an Adult or Couple Policy (please select Family, under Type of policy to set this up). Group If your group has more than 8 people, please call us at 0800 068 0060.

    • Help

      How can we help you? Plan your trip. Before your trip....

    • Blog

      Columbus Direct is a trading name of Collinson Insurance...

    • Winter Sport Insurance

      The above benefits are in addition to the standard, travel...

    • Off Piste Ski Insurance

      Off Piste Ski Insurance - Columbus Direct Travel Insurance |...

  2. +44 (0)208 865 1654. claims@columbusdirect.com. 9am- 5pm Monday – Friday. View Policy Wording. Request your Policy Documentation. Have you lost or misplaced your travel insurance documentation? Don’t worry; request a copy of your documentation by filling in your details below and clicking submit.

  3. If you are unable to chat with us online and your query is urgent, you can call our customer services team. 0800 068 0060. Opening times: Monday to Friday 9am to 5.30pm. Columbus want to make it as easy as possible for you to contact us, whatever your query, find contact numbers or fill in the contact form.

  4. Email us at customer.services@columbusdirect.com Call us – call one of our team on 0800 068 0060 (Monday to Friday 9am to 5.30pm). What if I have a medical condition? If you or someone travelling on your policy has a pre-existing medical condition (s), you will need to tell us about the condition to ensure you have full cover in place.

  5. How can we help you? Plan your trip. Before your trip. During your trip. After your trip. Top 3 FAQs. How to make changes to your travel insurance policy. If your plans change after you have purchased travel insurance cover, please get in touch with our customer services team who ... Find out more. Pre-existing medical conditions.

  6. Call the claims team on +44 (0)208 865 1654 and one of our team will be happy to help. Claims Guidelines. What you need to do to help you make a claim – including what documents you’ll need to obtain. Take all travel insurance documentation on your trip.

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  8. Under 2s travel free on an Adult or Couple Policy (please select Family, under Type of policy to set this up). Group If your group has more than 8 people, please call us at 0800 068 0060.

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