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+44 (0) 208 865 1654. If you'd prefer to speak to someone, you can also get the ball rolling over the phone. Call the number above and one of our claims team can help with any questions and send you a claims from though the post.
+44 (0)208 865 1654. claims@columbusdirect.com. 9am- 5pm Monday – Friday. View Policy Wording. Request your Policy Documentation. Have you lost or misplaced your travel insurance documentation? Don’t worry; request a copy of your documentation by filling in your details below and clicking submit.
Phone: Call our claims line stated in your policy booklet, where you can submit your claim over the phone, get answers to any queries you have and outline any additional support required. Online: Submit your claim securely through our online portal.
- Stephen Southern
Call the claims team on +44 (0)208 865 1654 and one of our team will be happy to help. Claims Guidelines. What you need to do to help you make a claim – including what documents you’ll need to obtain. Take all travel insurance documentation on your trip.
+44 (0) 144 444 2390. Please quote your policy number when you call. Claims. If you need to make a claim our online claims portal is available 24/7, register your details at any time, with an immediate decision available on some claims. Click here to start you claim. Visit our Help Centre.
Start a new claim. To report a new claim, click here. Manage existing claims. Log in to manage your existing claims. Need help? Support & Accessibility.
No need to call us to see how your claim is doing - we'll get in touch as soon as we have a decision for you, or if we need more information.
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