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How to make a claim for anything other than emergency medical expenses or curtailment: Check the relevant policy section to see if you are covered; Check what documentation is required to make a claim; Contact the Claims Service to request a claim form; Submit your claim within 28 days of returning home.
Log in to manage your existing claims. Need help? Support & Accessibility.
Our online claims portal is open 24/7, with an immediate decision available for certain claims. +44 (0)208 865 1654. claims@columbusdirect.com. 9am- 5pm Monday – Friday. View Policy Wording. Request your Policy Documentation. Have you lost or misplaced your travel insurance documentation?
Call the claims team on +44 (0)208 865 1654 and one of our team will be happy to help. Claims Guidelines. What you need to do to help you make a claim – including what documents you’ll need to obtain. Take all travel insurance documentation on your trip.
Check your policy to see if you're covered. Check what documents you'll need using the table below. We can't finalise your claim without these so make sure you attach everything. Submit your claim to us within 4 weeks of getting home from your trip.
Phone: Call our claims line stated in your policy booklet, where you can submit your claim over the phone, get answers to any queries you have and outline any additional support required. Online: Submit your claim securely through our online portal.
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Columbus Direct is a trading name of Collinson Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority under firm reference number 311883. Registered in England & Wales. Reg 00758979. Address: 5th Floor, 3 More London Riverside, London, SE1 2AQ