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How do I make a travel insurance claim?
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What documents do I need for a travel insurance claim?
+44 (0) 208 865 1654. If you'd prefer to speak to someone, you can also get the ball rolling over the phone. Call the number above and one of our claims team can help with any questions and send you a claims from though the post.
+44 (0)208 865 1654. claims@columbusdirect.com. 9am- 5pm Monday – Friday. View Policy Wording. Request your Policy Documentation. Have you lost or misplaced your travel insurance documentation? Don’t worry; request a copy of your documentation by filling in your details below and clicking submit.
Call the claims team on +44 (0)208 865 1654 and one of our team will be happy to help. Claims Guidelines. What you need to do to help you make a claim – including what documents you’ll need to obtain. Take all travel insurance documentation on your trip.
Log in to manage your existing claims. Need help? Support & Accessibility.
How to make your claim, right first time: Check your policy to see if you're covered; Check what documents you'll need using the table below. We can't finalise your claim without these so make sure you attach everything. Submit your claim to us within 4 weeks of getting home from your trip.
Phone: Call our claims line stated in your policy booklet, where you can submit your claim over the phone, get answers to any queries you have and outline any additional support required. Online: Submit your claim securely through our online portal.
Please quote your policy number when you call. Claims If you need to make a claim our online claims portal is available 24/7 , register your details at any time, with an immediate decision available on some claims.