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  1. +44 (0)208 865 1654. claims@columbusdirect.com. 9am- 5pm Monday – Friday. View Policy Wording. Request your Policy Documentation. Have you lost or misplaced your travel insurance documentation? Don’t worry; request a copy of your documentation by filling in your details below and clicking submit.

    • Airport Lounge Benefit

      Columbus Direct is a trading name of Collinson Insurance...

    • Claim

      +44 (0) 208 865 1654. If you'd prefer to speak to someone,...

    • Contact

      +44 (0) 144 444 2390. Please quote your policy number when...

    • Click Here to Make A Claim Online
    • Or Call Us to Start Your Claim
    • How The Claims Service Deal with Your Claim

    The easiest way to make a claim is on our secure website. This gives you time to gather all the documents you need and submit them online, and means there's no waiting for the post.

    +44 (0) 208 865 1654 If you'd prefer to speak to someone, you can also get the ball rolling over the phone. Call the number above and one of our claims team can help with any questions and send you a claims from though the post. Travel Delay or Emergency Medical Expenses claims up to £350 (after any excess that applies) may receive a decision over ...

    They will aim to assess your claim within 5 working days of receiving your completed claim form. They may require you to provide further information, in which case your response will be assessed within 5 working days. They may appoint a loss adjuster to discuss your claim in person. They will settle all valid claims by sterling cheque or BACS payme...

  2. columbusdirect.claimhere.co.uk › support › solutionsColumbus Travel Claims

    Phone: Call our claims line stated in your policy booklet, where you can submit your claim over the phone, get answers to any queries you have and outline any additional support required. Online: Submit your claim securely through our online portal.

    • Stephen Southern
  3. Call the claims team on +44 (0)208 865 1654 and one of our team will be happy to help. Claims Guidelines. What you need to do to help you make a claim – including what documents you’ll need to obtain. Take all travel insurance documentation on your trip.

  4. columbusdirect.claimhere.co.uk › support › homeColumbus Travel Claims

    Start a new claim. To report a new claim, click here. Manage existing claims. Log in to manage your existing claims. Need help? Support & Accessibility.

  5. +44 (0) 144 444 2390. Please quote your policy number when you call. Claims. If you need to make a claim our online claims portal is available 24/7, register your details at any time, with an immediate decision available on some claims. Click here to start you claim. Visit our Help Centre.

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  7. columbusdirect.claimhere.co.uk › support › solutionsColumbus Travel Claims

    No need to call us to see how your claim is doing - we'll get in touch as soon as we have a decision for you, or if we need more information.

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