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+44 (0) 208 865 1654. If you'd prefer to speak to someone, you can also get the ball rolling over the phone. Call the number above and one of our claims team can help with any questions and send you a claims from though the post.
Our online claims portal is open 24/7, with an immediate decision available for certain claims. +44 (0)208 865 1654. claims@columbusdirect.com. 9am- 5pm Monday – Friday. View Policy Wording. Request your Policy Documentation. Have you lost or misplaced your travel insurance documentation?
Call the claims team on +44 (0)208 865 1654 and one of our team will be happy to help. Claims Guidelines. What you need to do to help you make a claim – including what documents you’ll need to obtain. Take all travel insurance documentation on your trip.
Phone: Call our claims line stated in your policy booklet, where you can submit your claim over the phone, get answers to any queries you have and outline any additional support required. Online: Submit your claim securely through our online portal.
- Stephen Southern
No need to call us to see how your claim is doing - we'll get in touch as soon as we have a decision for you, or if we need more information.
Start a new claim. To report a new claim, click here. Manage existing claims. Log in to manage your existing claims. Need help? Support & Accessibility.
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If you are unable to chat with us online and your query is urgent, you can call our customer services team. 0800 068 0060. Opening times: Monday to Friday 9am to 5.30pm. Columbus want to make it as easy as possible for you to contact us, whatever your query, find contact numbers or fill in the contact form.