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Aug 14, 2024 · Ms Griffiths welcomed the positive feedback Cobalt had received in its consumer standard rating in areas such as its customer voice strategy. “We are focused on working with tenants to improve our services, including our repairs, and will take on board all guidance from the regulator,” she said.
Here, we reveal the retailers who impressed shoppers with their commitment to customer care throughout the pandemic and those whose service leaves much to be desired. View the full star ratings table for the best and worst online retailers for dealing with customer complaints.
May 26, 2021 · Our annual complaints data shows the volume of complaints we received and resolved, and the proportion of complaints we upheld in consumers’ favour, over the course of the financial year, between April 2020 and March 2021.
The December 2021 issue of Consumer Reports provides the latest ratings and reviews plus rigorous reporting on issues that impact consumers. Consumer Reports is one of the most trusted...
Feb 1, 2022 · Consumer Reports shows you how to protect yourself from common scams, including imposter, employment, online shopping, sweepstakes, and investment schemes.
Within eight weeks of this report, the landlord should review its handling of this complaint and provide this Service with an action plan on how it intends to improve its complaint handling in accordance with the Ombudsman’s Complaint Handling Code.
Cobalt received more than 66,700 calls via the call centre during the year so that means only 0.2% led to a formal complaint. Over 21,500 repairs were issued, demonstrating the low number of escalated matters (86 repairs complaints) equating to 0.4%.
