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The quote is from our paper “Close to Home: review and recommendations for reducing out of area placements for adults with mental health conditions”. The report, written by NDTi Associate Edana Minghella, provides an overview of the policy, issues and costs – to the person themselves as well as the public purse. Crucially, the paper also ...
Close to home, published by the Commission in November 2011, presented . our findings and recommendations following a year-long formal inquiry into the human rights of older people in England wanting or receiving home care. The Close to home recommendations review. This report is referred to throughout as the . Close to home recommendations review
Close to Home | Contents 3 contents Part two: How to deliver a national Housing First programme 76 4 Sustainable long-term funding for Housing First support 78 4.1 Extending the reach of longer-term funding 78 4.2 Consolidating funding streams for Housing First 79 4.3 Extending the reach of multi-agency commissioning 79
- 5MB
- 117
- Executive Summary
- Introduction
- Key Themes Arising from Our Casework
- Health and Safety Compliance and Managing Risk
- Communicating with Tenants and Understanding Their Needs
- Continuous Learning from Complaints
- Complying with The Standards and Planning For The Future
- How We Regulate The Consumer Standards
- Referrals to The Regulator
- Our Consumer Regulation Process
This Consumer Regulation Review describes how we approach consumer regulation and identifies the key issues and lessons arising from our casework 2020-21. Covid-19 meant that social housing providers had to adapt their approach to the delivery of housing services in ways the sector has not seen before. We too changed the way we worked to help provi...
1.1. This report provides a summary of the consumer regulation work undertaken by the regulator for the year 2020-21. Within the report we highlight some of the key issues and lessons arising from our casework during the year which we feel it would be useful to share with the sector. 1.2. In 2020-21, we published one regulatory notice where we foun...
2.1 In the course of our consumer regulation work each year, we identify themes and learning points which we consider to be useful to all registered providers and local authorities. We have summarised these themes and feedback messages below.
2.2. Meeting statutory health and safety obligations is an essential part of keeping tenants’ homes safe. The events of 2020-21 emphasised just how important it is to ensure checks and inspections are up to date and that remedial actions are completed in a timely manner. With risks around health and safety effectively managed, registered providers ...
2.4. Engaging with tenants and understanding their diverse needs is a clear requirement under the consumer standards, and an important part of how registered providers deliver their services. The impact of Covid-19 meant that everyone has spent more time in their homes, and has underlined the importance of tenants feeling safe at home. It was there...
2.8. The primary responsibility for resolving complaints rests with registered providers. All providers should respond to issues or complaints promptly. The pandemic and subsequent restrictions affecting us all may have impacted upon some registered providers’ ability to resolve concerns in line with their usual timeframes or processes, but the imp...
2.10. In November 2020 the government published its White Paper which set out its vision for social housing in England. The White Paper included proposals to strengthen our consumer regulation to include proactive regulatory engagement between us and registered providers and local authorities in relation to the consumer standards. In 2020, the Fire...
3.1. We do not currently have a mandate to proactively monitor a registered provider’s compliance with the consumer standards. However, we will consider all information we receive about any potential non-compliance with the consumer standards and determine if this indicates a systemic or organisational failing, which would be a breach of the standa...
3.2. Referrals and information about potential breaches of the consumer standards can come to us from a range of different sources. These include referrals from tenants, statutory referrals (for example from Members of Parliament or the Housing Ombudsman) or directly from registered providers. 3.3. In many cases, and in line with our co-regulatory ...
3.6. The process for consumer regulation consists of up to three stages. In all cases we will consider all the information we have received – this is stage 1 of the process. As part of the initial consideration, we will determine whether the matter falls within our remit, if it is covered by the consumer standards and if it could potentially repres...
Therefore, as a result of the reviews recommended by the ‘Close to home’ report, 65 per cent of the local authorities that responded to the survey, and 86 per cent of those who had conducted at least one review, had identified at least one area that needed addressing to better protect and promote the human rights of older people.
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Local authorities need to do more to incorporate human rights into the ways in which they commission care services and need to overcome the barriers which many older people face when raising concerns or making complaints. The CQC risk-based approach to the regulation of home care needs to place more reliance on inspection of care providers and ...
