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  1. Our customer service representatives can help you look up your water and sewer account information, schedule service inspections, repairs, and permit requests, and help you understand your payment options. Hours: Monday, 8am–7pm; Tuesday to Friday, 8am–6pm; Saturday, 9am–12pm*. Contact: Call 718-595-7000 or Email Customer Service.

  2. You can make payments online, by phone or mail, or in person. If you need help setting up an account, have questions about your bill, or would like to learn more about your options if you cannot pay your bill in full, please contact Customer Service.

  3. 3 days ago · CONTACT INFORMATION. Business Hours: Monday thru Friday. 8AM to 4:30PM. Phone Number: 315.455.7061. For Customer Service, Press 3335. After Hours Emergency Number: 315.475.7601. Contact us by Email: Email form. Physical Address: 200 Northern Concourse. Syracuse, NY 13212. Mailing Address: 200 Northern Concourse. PO Box 4949. Syracuse, NY 13221-4949

  4. 718-595-7000. ombuds@dep.nyc.gov. Emergency (24 hours - broken water main or pipeline, etc.) 212-504-4115. Pay Your NYC Water Bill.

  5. Mar 5, 2024 · If you do not understand your water and wastewater bill or are having any issues using the My DEP Account, we’re here to help! Please call 718-595-7000 Monday to Friday, 9am–6pm or email us at customerservice@dep.nyc.gov and a Customer Service Representative will be there to assist you.

  6. You can also use Internet kiosks and customer service telephones at the Borough Office to make payments using electronic fund transfers (EFT) or debit or credit cards. NYC Department of Finance Business Centers accept payments in person by cash, check, or money order.

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  8. Get assistance if you have received a Water Shutoff Notice letter. Get information about financial assistance programs. Online. View and pay your bill online. Sign up for autopay and monthly billing. Schedule appointments. Submit requests online for: Billing disputes. Refunds.

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