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I have had Lyra recommended as a good place for therapists to work. I have also heard that they are bizarrely secretive with an NDA about their interview process and no talk of rates/salary until after several rounds of interviews. Here in the relative anonymity of reddit: what's the scoop on Lyra?
Mar 8, 2024 · Lyra, a popular EAP provider, is one of the latest, most raved mental healthcare platforms in the US. It earned an impressive reputation in the mental healthcare landscape in a short period of time. This article covers a detailed review of the platform.
Read 76 customer reviews of Choice Men's Health, one of the best Healthcare businesses at 1945 The Exchange SE #435, Atlanta, GA 30339 United States. Find reviews, ratings, directions, business hours, and book appointments online.
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Feb 10, 2022 · In interviews with BuzzFeed News, 18 users, therapists, and former Lyra employees voiced concerns about some of the company’s business practices, including its productivity-based bonus structure for therapists and its use of patient data.
- Overview
- Looking for a Therapist at LifeStance
- My First Session With a LifeStance Provider
- My Second Therapist
- Pros and Cons
- Final Thoughts
Recently, I’ve been looking for a therapist to offer me an outside perspective on where I may be limiting myself or impeding my personal growth due to anxiety or self-doubt. I wanted to move forward without self-sabotaging my goals of more self-discipline, forgiveness, and a steady pace. I was tired of feeling like I was sometimes swimming against a current I myself was creating.
So I decided to test out LifeStance’s online therapy services as a way to check in with my mental health and hopefully gain some tools to support more self-awareness. The website says LifeStance’s goal is to offer therapy in a way that de-stigmatizes the sometimes negative connotations that can accompany seeking care for mental health, and that resonated with me. I don’t feel that seeking help for mental health should be any bigger of a deal than going for an annual check-up with your general practitioner.
I am pretty old-fashioned though—I prefer sitting down in person over coffee to chat as opposed to anything online. Plus, tech tends to stress me out, so I was hoping the LifeStance experience would be warm, personable, smooth, and straightforward. I was looking to simplify my life, and the last thing I wanted was to have to deal with confusing or stressful logistics. My overall experience with the company, though, left a lot to be desired. Figuring out how much my therapy would even cost was a grand mystery, and despite trying two therapists, didn't click with either.
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I knew going in that LifeStance employs 5,200 psychiatrists, advanced practice nurses, psychologists, and therapists, so I figured it would be easy to find my ideal provider. What I hadn’t realized is that not all of those providers offer telehealth options, so the pool of therapists I could actually choose (since I was looking for telehealth support) was much smaller.
When I went to browse the directory of providers, I was first prompted to enter my ZIP code and told that, in my area (the second largest city in Michigan), there were only five providers for me to choose from.
When I backed out of that page, though, I saw that underneath the ZIP code prompt, there was a list of states, so I clicked on mine there were 200 to choose from. Had I followed the first prompt and not explored more on my own, I would have been left thinking I had to choose between those initial five.
As I perused the list of providers for my state, I noticed some providers hadn’t uploaded profile photos or had multiple typos in their bios. This was off-putting to me as it showed a lack of attention to detail.
If they can’t put effort into their professional profile, how can they expect me to believe they would put any effort into working with me?
Within the 200 providers available in my state, I could filter by languages spoken, if they accepted insurance (not an issue, as I am self-pay), therapists' gender identity, services provided (couples counseling, Christian counseling, and mindfulness, for example), conditions treated (such as anxiety, ADHD, and PTSD), and types of communities they serve (such as LGBTQ+, people with autism, or veterans).
Joining my first session was easy enough. I could sign into my patient portal or search my provider’s profile on the LifeStance website and enter her virtual waiting room with a click of a button.
I felt that my therapist was pretty cold during my first assessment (an intake appointment that has to happen before a therapy session can take place). She basically just fired off a bunch of multiple-choice questions regarding my moods, the substances I may partake in and how often, my relationship with my parents or siblings, and the support systems I have in place.
She seemed to just robotically rush through the questions, with no follow-up on any of my short answers and showed no genuine interest in me as a person.
Since she seemed like she was not going to offer me a space where I actually felt heard or cared about, I had a difficult time offering her intimate details about my personal life. I did not feel very well assessed and was doubtful I’d be able to open up to her in the future.
Switching Therapists
It was super easy to switch—I simply didn’t continue booking with my initial therapist and found a new one, however, that setup did mean I’d have to do an initial assessment all over again. I wish the information I’d provided in my first assessment session could’ve just been handed over to the new provider. My second session did not go much better than my first. Right off the bat, I ran into a technical issue where I could see my therapist but she could not see me. We spent the first 10 minutes of the session trying to figure out how to fix the tech issue with no luck in the end. I followed the site's instructions, everything had been confirmed and I appeared to have been connected correctly, but it was still unsuccessful. I found zero help or guidance from my therapist on the technical end. I think the therapists could definitely benefit from some brief training on how to manage technical issues when they come up to help instill trust in their capabilities. She took no initiative and placed it all on me to figure out, even though this is the site she works on every day and is the equivalent of her office. It was my first time using the site and it was stressful and frustrating—not what I came to therapy to experience. Once the tech issue was finally resolved, there were some noises on her end that were honestly very distracting, such as her pets playing with very loud squeaky toys. While I was answering the same intake questions I’d answered for the other therapist the week prior. I felt this new therapist was not at all engaged and her focus was pulled toward her pets. It would’ve been one thing if she’d apologized, quickly gotten up to address the situation, and returned to being fully present. It would've shown more consideration and I wouldn’t have minded waiting a minute or two for her to adjust her environment. But the noise just continued on in the background. During my second video call with this therapist (so my first actual therapy appointment with LifeStance), I became disappointed and frustrated by some very limiting beliefs she’d expressed about herself. For example, at one point she told me, “I could never even begin to dream of doing the things you’ve done.” I want to be guided by someone who can believe in themselves and what they are capable of. I’m not trying to say that a therapist must be a perfect human, as we’re all learning and growing. But in this particular setting, I felt there she could’ve had way more awareness about how she was coming across. It caused me to lack confidence in whether or not she actually applies her mindfulness teachings to her own life or if she just has a lot of theoretical knowledge of the field. Another thing I felt was lacking was a healthy push. I wanted my therapist to ask me questions that challenged me and the way I was self-sabotaging my future, give me tools to actively problem solve, and give me some tough love. I feel like she just validated everything I was saying, coddling me instead of giving me sharp guidance on the personal work I was asking for.
While I love the idea of online therapy, I wanted it to make my life more clear and easy, not less. Considering the out-of-pocket costs are so much higher when you self-pay, I was expecting the quality of the services to be better. If I’d had insurance to cover some of my sessions I think I could’ve been slightly more accepting of certain issues, but since that was not the case, I was a little less forgiving of technical issues or what I felt was a lack of professionalism. With all that in mind, here are my pros and cons for LifeStance.
Another con is that in late 2022, Robbins Geller Rudman & Dowd LLP filed a class action lawsuit against the company on behalf of investors who had purchased stock and were claiming securities fraud. The case is still ongoing. There have also been claims that the healthcare company has installed tracking tools on their site to secretly monitor users and send their data to Facebook and Google without consent.
I think the best thing about Lifestance is that it does work with a lot of insurance plans. I definitely did not like not knowing the cost of a session upfront beyond a large range and was taken aback by what I was actually charged. I was also disappointed in both of my therapists for different reasons. I felt the first was unprofessional and uneng...
View customer complaints of Lyra Health, Inc., BBB helps resolve disputes with the services or products a business provides.
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