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  1. Dec 27, 2015 · Method 2: Remove and reinstall all USB controllers. Open Device Manager by pressing Windows key + X and select device manager from the list. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

  2. Jul 6, 2016 · You can turn this on and off in the control panel under programs and features, then in the left hand panel turn windows features on and off, scroll down to the SMB v1 and check the relevant box. You will need to restart the computer for it to take effect.

  3. Choose the right software to download and install: BlackBerry Link for BlackBerry 10 OS. BlackBerry Blend for BlackBerry 10 OS. BlackBerry Desktop software for BlackBerry 7.1 OS and earlier. BlackBerry 10 and BlackBerry OS Infrastructure End of Life.

    • Rename the iTunes file: In case you updated iTunes and then tried to use BlackBerry Link but it opens with the error: BlackBerry Link has stopped working, rename the iTunesPrefs.xml file, and then re-launch BlackBerry Link.
    • Install the latest version of BlackBerry Link software on your computer: Here’s how to uninstall and then re-install the latest version of BlackBerry Link:
    • Check your device’s status on Device Manager: Here’s how to do this: Go to the USB device you are experiencing issues with. Right click on it. Select Properties.
    • Run the Hardware Troubleshooter: Sometimes this error can be generated in Device Manager due to one of these reasons: Device Manager can’t start the BlackBerry device.
  4. Apr 8, 2015 · Software Updates: Check for and install BlackBerry device software updates. Synchronization : Synchronize contacts, calendar and tasks between PC and BlackBerry device. Task Launcher : Launch applications, websites and features on the BlackBerry device.

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  6. Dec 4, 2020 · Blackberry Device Manager confirmed the connection but displayed a "volume not mounted" error. Tried various things (starting from replacing the cable, of course) but didn't succeed and used Dukto to move files to the Playbook.