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  1. Dec 27, 2015 · Method 2: Remove and reinstall all USB controllers. Open Device Manager by pressing Windows key + X and select device manager from the list. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

  2. Jul 6, 2016 · You can turn this on and off in the control panel under programs and features, then in the left hand panel turn windows features on and off, scroll down to the SMB v1 and check the relevant box. You will need to restart the computer for it to take effect.

    • Rename the iTunes file: In case you updated iTunes and then tried to use BlackBerry Link but it opens with the error: BlackBerry Link has stopped working, rename the iTunesPrefs.xml file, and then re-launch BlackBerry Link.
    • Install the latest version of BlackBerry Link software on your computer: Here’s how to uninstall and then re-install the latest version of BlackBerry Link:
    • Check your device’s status on Device Manager: Here’s how to do this: Go to the USB device you are experiencing issues with. Right click on it. Select Properties.
    • Run the Hardware Troubleshooter: Sometimes this error can be generated in Device Manager due to one of these reasons: Device Manager can’t start the BlackBerry device.
  3. Dec 4, 2020 · Blackberry Device Manager confirmed the connection but displayed a "volume not mounted" error. Tried various things (starting from replacing the cable, of course) but didn't succeed and used Dukto to move files to the Playbook.

  4. Jul 4, 2016 · I'm guessing you did an upgrade install? Delete any BlackBerry software on your computer and re-install it. For the PlayBook you can use either the old desktop software or Link.

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  6. It can take up to two minutes for the status to update after you activate the device. If requested by your administrator, add your work account to Accounts used by other apps so that you can access required online apps.