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1. www.citizensadvice.org.uk › consumer › energyClaim back credit from your energy supplier - Citizens Advice

   www.citizensadvice.org.uk › consumer › energy

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   Claim back credit from your energy supplier. This advice applies to England. See advice for Northern Ireland, Scotland, Wales. If you pay your energy bill by direct debit, you might end up being ‘in credit’ with your supplier - this means that they owe you money.

2. www.ofgem.gov.uk › are-you-owed-money-your-energy-billAre you owed money on your energy bill? - Ofgem

   www.ofgem.gov.uk › are-you-owed-money-your-energy-bill

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   You can claim-back credit you think an energy supplier owes at any time. This guide shows ways a credit balance could build up. It also explains how to claim it back and when refunds...

3. www.citizensadvice.org.uk › consumer › energyYou can't afford to top up your prepayment meter - Citizens ...

   www.citizensadvice.org.uk › consumer › energy

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   You can get temporary credit if you can’t afford to top up your meter. Your supplier might add this to your meter automatically when you run out of credit, or you might have to contact them and ask. Find out who your energy supplier is if you're not sure.

4. www.citizensadvice.org.uk › consumer › energySwitching from prepayment to paying by credit - Citizens Advice

   www.citizensadvice.org.uk › consumer › energy

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   If you have a smart meter in prepayment mode you can ask your energy supplier to change it so you can pay by credit. This means you pay for your energy after you use it. If you have a non-smart prepayment meter, you can ask your energy supplier to replace it with a smart meter.

5. www.uswitch.com › gas-electricity › guidesHow to get energy bill credit back when you switch energy ...

   www.uswitch.com › gas-electricity › guides

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   Jul 31, 2024 · Yes, you don’t have to switch suppliers to get your credit returned to you. However much you have sitting in credit with your supplier, you can ask for it back and request your monthly direct...

6. www.thetimes.com › money-mentor › energyI'm in credit with my energy firm - can I get a refund?

   www.thetimes.com › money-mentor › energy

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   Nov 20, 2023 · Energy firms held a total £8.1 billion of customers’ money at the beginning of 2023, Ofgem has reported. If you’re in credit with your energy supplier, you might be entitled to a refund. We explain your rights and how to make sure you get any money you are owed back.

7. People also ask

   Can I claim back credit if my energy supplier goes bust?

   • This is because you’re likely to need the credit for your higher bills during autumn and winter. If your supplier says they won’t give you a refund, they must explain their decision. You can still claim back credit. Your new supplier will contact you to tell you how you can claim back credit. Check what to do when your energy supplier goes bust.

   Claim back credit from your energy supplier - Citizens Advice

   www.citizensadvice.org.uk/consumer/energy/energy-supply/claim-back-credit/claim-back-credit-from-your-energy-supplier/

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   What should I do if I run out of credit?

   • Ask your supplier to let you pay it off in smaller amounts. If you can, try to top up with more money than usual after running out of credit. Your supplier has to treat you fairly and take your situation into account. Tell your supplier if you need extra help. Explain anything that makes it harder for you to be on prepayment.

   You can't afford to top up your prepayment meter

   www.citizensadvice.org.uk/consumer/energy/energy-supply/get-help-paying-your-bills/you-cant-afford-to-top-up-your-prepayment-meter/

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   How can I build up credit for my energy bill?

   • You could build up credit by: choosing to spread the cost of your energy usage over the year. You use less energy in the summer than you do through the winter using less energy than you pay for. For example, your supplier could overestimate your bills if they don’t have regular, accurate meter readings.

   Are you owed money on your energy bill? - Ofgem

   www.ofgem.gov.uk/are-you-owed-money-your-energy-bill

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   Do I have to switch suppliers to get my credit back?

   • Yes, you don’t have to switch suppliers to get your credit returned to you. However much you have sitting in credit with your supplier, you can ask for it back and request your monthly direct debit amount be reviewed. Each energy supplier will have a different process for administering refunds.

   Are you owed money or energy credit by your energy supplier? - Uswitch

   www.uswitch.com/gas-electricity/guides/what-happens-to-credit-if-i-switch/

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   What happens if you run out of credit?

   • If you run out of credit you’ll build up extra debt to your supplier, for example you'll need to pay back any emergency credit you use. You can agree how to pay it back with your supplier. If it feels like you’re running out of credit too quickly, paying off debt could be the problem.

   You can't afford to top up your prepayment meter

   www.citizensadvice.org.uk/consumer/energy/energy-supply/get-help-paying-your-bills/you-cant-afford-to-top-up-your-prepayment-meter/

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   What should I do if I owe money to my supplier?

   • Before your supplier installs your new meter or turns off your smart meter's prepayment setting, make a note of how much credit you have left. Your supplier will transfer your credit to your new account, so it will go towards your first bill. If you owe money to your supplier because you've used some emergency credit, write this down instead.

   Switching from prepayment to paying by credit - Citizens Advice

   www.citizensadvice.org.uk/consumer/energy/energy-supply/your-energy-meter/get-your-prepayment-meter-replaced-with-a-normal-meter/

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8. www.moneysavingexpert.com › utilities › reclaimGas & electric bill in credit? Get a refund - MoneySavingExpert

   www.moneysavingexpert.com › utilities › reclaim

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   Get your money back. This is easy – basically, if you call an old supplier and ask for the cash back, it needs to refund you. The supplier will go through the process on the phone or will tell you to write in. Every big six supplier says past customers can go through the process on the phone.