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1. • • If you are cut off for 24 hours or more, you can claim £95 as a domestic customer or £180 as a non-domestic customer. You can get an extra £40 for each additional 12 hours of being without electricity, up to a total of £360.
     www.ofgem.gov.uk/information-consumers/energy-advice-households/check-compensation-rules-power-cut-or-supply-problem

     Compensation for energy supply issues - Ofgem

2. People also ask

   Can I claim back credit if my energy supplier goes bust?

   • This is because you’re likely to need the credit for your higher bills during autumn and winter. If your supplier says they won’t give you a refund, they must explain their decision. You can still claim back credit. Your new supplier will contact you to tell you how you can claim back credit. Check what to do when your energy supplier goes bust.

   Claim back credit from your energy supplier - Citizens Advice

   www.citizensadvice.org.uk/consumer/energy/energy-supply/claim-back-credit/claim-back-credit-from-your-energy-supplier/

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   Are You in credit if you switch energy suppliers?

   • If you were in credit when you switched, it’s possible that your previous energy supplier still has some money that belongs to you. Energy suppliers are supposed to give back any money you are in credit by when you switch to another provider, but over the years many have failed to do so.

   Getting a refund from your energy supplier - Uswitch

   www.uswitch.com/gas-electricity/guides/energy-refunds/

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   How can I build up credit for my energy bill?

   • You could build up credit by: choosing to spread the cost of your energy usage over the year. You use less energy in the summer than you do through the winter using less energy than you pay for. For example, your supplier could overestimate your bills if they don’t have regular, accurate meter readings.

   Are you owed money on your energy bill? - Ofgem

   www.ofgem.gov.uk/are-you-owed-money-your-energy-bill

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   What if my energy credit is too high?

   • If they don't, then you can make a complaint via Resolver, which will auto-escalate problems to the Energy Ombudsman if it's not sorted. Some firms do promise automatic refunds if your credit's too high on the anniversary of you joining, but others require you to check. Energy firms' refund rules

   Martin Lewis: Energy bill credit – how much is too much?

   blog.moneysavingexpert.com/2023/3/martin-lewis--energy-bill-credit---how-much-is-too-much--stop-th/

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   Should you have credit or debit on your energy account?

   • It’s normal for people to have a bit of credit or debit on their energy account for some parts of the year. This has been particularly true amid the recent surge in energy prices. To account for this, suppliers have increased direct debit payments to cover the extra cost. What’s the problem with having credit on your account?

   I'm in credit with my energy firm - can I get a refund?

   www.thetimes.com/money-mentor/energy/energy-bill-in-credit-meaning-supplier

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   Is a small amount of credit in your energy account a problem?

   • If you have a small amount of credit sitting in your energy account, that might not be a problem. In fact, it can be a good thing. It can mean money will go towards your energy use during the colder months without you having to pay extra.

   I'm in credit with my energy firm - can I get a refund?

   www.thetimes.com/money-mentor/energy/energy-bill-in-credit-meaning-supplier

   See all results for this question

3. www.citizensadvice.org.uk › consumer › energyClaim back credit from your energy supplier - Citizens Advice

   www.citizensadvice.org.uk › consumer › energy

   • Cached

   Claim back credit from your energy supplier. This advice applies to England. See advice for Northern Ireland, Scotland, Wales. If you pay your energy bill by direct debit, you might end up being ‘in credit’ with your supplier - this means that they owe you money.

4. blog.moneysavingexpert.com › 2023 › 3Martin Lewis: Energy bill credit – how much is too much?

   blog.moneysavingexpert.com › 2023 › 3

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   Mar 26, 2024 · No. If you're in credit at the end of your 'plan year', it'll reduce your direct debit. You can ask for a credit refund at any time, it is not automatic. EDF Energy: If you're in credit at your account review, it will be used to reduce your direct debit or will be automatically refunded if it's over £150 and based on an actual meter reading. E ...

5. www.ofgem.gov.uk › are-you-owed-money-your-energy-billAre you owed money on your energy bill? - Ofgem

   www.ofgem.gov.uk › are-you-owed-money-your-energy-bill

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   You can claim-back credit you think an energy supplier owes at any time. This guide shows ways a credit balance could build up. It also explains how to claim it back and when refunds should...

6. www.moneysavingexpert.com › utilities › reclaimGas & electric bill in credit? Get a refund - MoneySavingExpert

   www.moneysavingexpert.com › utilities › reclaim

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   If you pay by direct debit with EDF, you get any extra credit automatically refunded on each anniversary of when you first signed up, no matter how much it is. British Gas, Npower, E.on and SSE do the same if you're in credit by £5 or more.

7. www.thetimes.com › money-mentor › energyI'm in credit with my energy firm - can I get a refund?

   www.thetimes.com › money-mentor › energy

   • Cached

   Nov 20, 2023 · Energy firms held a total £8.1 billion of customers’ money at the beginning of 2023, Ofgem has reported. If you’re in credit with your energy supplier, you might be entitled to a refund. We explain your rights and how to make sure you get any money you are owed back.

8. www.uswitch.com › gas-electricity › guidesHow to get energy bill credit back when you switch energy ...

   www.uswitch.com › gas-electricity › guides

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   Jul 31, 2024 · Yes, you don’t have to switch suppliers to get your credit returned to you. However much you have sitting in credit with your supplier, you can ask for it back and request your monthly direct...

9. www.uswitch.com › gas-electricity › guidesGetting a refund from your energy supplier - Uswitch

   www.uswitch.com › gas-electricity › guides

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   Jul 9, 2024 · Getting an energy refund. Are you in credit to your energy supplier? Have you switched but not received a refund from your previous gas and electricity provider? This guide will help you...