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- School IT teams are able to reset students' passwords for their Google or Microsoft accounts. If students have linked their Google or Microsoft account to their Seneca account, your school's IT team will be able to reset students' Google or Microsoft account passwords and, therefore, reset the password used by students to access Seneca.
help.senecalearning.com/en/articles/2512879-can-i-access-my-students-accounts-or-reset-their-passwordsCan I access my students' accounts or reset their passwords?
People also ask
Can a school it team reset a student's Google or Microsoft account?
How do I Reset my work & school password?
How do I reset my Google Workspace password?
Can I reset my own password?
What if my Password is incorrect?
How can I recover my password?
- Overview
- How to reset or unlock your password for a work or school account
- Reset methods
- How to change your password
- Common problems and their solutions
- Next steps
If you forgot your work or school password, never got a password from your organization, or have been locked out of your account, you can use your security info and your mobile device to reset your work or school password. Your administrator must turn on this feature for you to be able to set up your information and reset your own password.
If you know your password and you want to change it, see the "How to change your password" sections of this article.
If you can't access your Azure Active Directory (Azure AD) account, it could be because either:
•Your password isn't working and you want to reset it, or
•You know your password, but your account is locked out and you need to unlock it.
1.In the Enter password screen, select Forgot my password.
2.In the Get back into your account screen, type your work or school User ID (for example, your email address), prove you aren't a robot by entering the characters you see on the screen, and then select Next.
3.Select one of the methods to verify your identity and change your password and add the requested information.. Depending on how your administrator has set up your organization, you might need to go through this process a second time, adding info for a second verification step. If you want to know more about one of the methods, they're detailed in the "Reset methods" section of this article.
Reset your password using an email address
Sends an email to the email address you previously set up in two-step verification or security info. If your administrator has turned on the security info experience, you can find more info about setting up an email address in the Set up security info to use email (preview) article. If you're not yet using security info, you can find more info about setting up an email address in the Set up my account for two-step verification article. 1.Select Email my alternate email, and then select Email. 2.Type the verification code from the email into the box, and then select Next. 3.Type and confirm your new password, and then select Finish.
Reset your password using a text message
Sends a text message to the phone number you previously set up in security info. If your administrator has turned on the security info experience, you can find more info about setting up text messaging in the Set up security info to use text messaging (preview) article. If you're not yet using security info, you can find more info about setting up text messaging in the Set up my account for two-step verification article. 1.Select Text my mobile phone, type your phone number, and then select Text. 2.Type the verification code from the text message into the box, and then select Next. 3.Type and confirm your new password, and then select Finish.
Reset your password using a phone number
Places an automated voice call to the phone number you previously set up in security info. If your administrator has turned on the security info experience, you can find more info about setting up a phone number in the Set up security info to use a phone call (preview) article. 1.Select Call my mobile phone, type your phone number, and then select Call. 2.Answer the phone call and follow the instructions to verify your identity, and then select Next. 3.Type and confirm your new password, and then select Finish.
To change your password using the Office 365 portal
Use this method if you typically access your apps through the Office portal: 1.Sign in to your Office 365 account, using your existing password. 2.Select your profile on the upper-right side, and then select View account. 3.Select Security & privacy > Password. 4.Type your old password, create and confirm your new password, and then select Submit.
To change your password from the My Apps portal
Use this method if you typically access your apps from the My Apps portal: 1.Sign in to the My Apps portal, using your existing password. 2.Select your profile on the upper-right side, and then select Profile. 3.Select Change password. 4.Type your old password, create and confirm your new password, and then select Submit.
To change your password at Windows sign-in
If your administrator turned on the functionality, you can see a link to Reset password on your Windows 7, Windows 8, Windows 8.1, or Windows 10 sign-in screen. 1.Select the Reset password link to start the password reset process without having to use the normal web-based experience. 2.Confirm your user ID and select Next. 3.Select and confirm a contact method for verification. If necessary, choose a second verification option that's different from your previous one, filling in the necessary info. 4.On the Create a new password page, type and confirm your new password, and then select Next. Strong passwords typically have 8 to 16 characters, including upper and lowercase characters, at least one number, and at least one special character. 5.After you get the message saying that your password has been reset, you can select Finish. If you still can't access your account, you should contact your organization's administrator for more help.
Here are some common error cases and their solutions:
Problem
Description
Solution
When I try to change my password, I get an error.
Your password has a word, phrase, or pattern that makes your password easily guessable.
•Learn about security info in the Security info (preview) overview article.
•If you're trying to get back into a personal account like Xbox, hotmail.com, or outlook.com, try the suggestions in the When you can't sign in to your Microsoft account article.
Jun 8, 2024 · Unable to recover password also as it either asks to contact school IT (this user team) or it says recovery policy not set up yet. There was reorganization within members of our IT team in between which could also be a reason for limited understanding on the issue.
Feb 6, 2024 · As per the further updates, I would like to let you know that the Office 365 account provided by the school or linked with school can reset the password by the students when the self service reset password is enabled. If the self-service reset password is not enabled, the admins of the Office 365 organization can only reset your password.
If you forgot your work or school password, never got a password from your organization, or have been locked out of your account, you can use your security info and your mobile device to reset your work or school password.
Jun 29, 2020 · Why am I getting a pop-up window that asks me to login to my school Microsoft account and everytime I try logging in with those credentials, I get a message saying that the login information is incorrect. I have not reset my password or made changes to my account. Why is this happening?
You can't set recovery options for your account on this page because your domain administrator has restricted password changes. This generally happens when Google Workspace accounts...
