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If students have linked their Google or Microsoft account to their Seneca account, your school's IT team will be able to reset students' Google or Microsoft account passwords and, therefore, reset the password used by students to access Seneca.
Feb 25, 2021 · Here's an article on how to reset your password: https://support.microsoft.com/en-us/account-bil... If you still can't change the password by yourself you have to contact your admin in the university.
- Overview
- How to reset or unlock your password for a work or school account
- Reset methods
- How to change your password
- Common problems and their solutions
- Next steps
If you forgot your work or school password, never got a password from your organization, or have been locked out of your account, you can use your security info and your mobile device to reset your work or school password. Your administrator must turn on this feature for you to be able to set up your information and reset your own password.
If you know your password and you want to change it, see the "How to change your password" sections of this article.
If you can't access your Azure Active Directory (Azure AD) account, it could be because either:
•Your password isn't working and you want to reset it, or
•You know your password, but your account is locked out and you need to unlock it.
1.In the Enter password screen, select Forgot my password.
2.In the Get back into your account screen, type your work or school User ID (for example, your email address), prove you aren't a robot by entering the characters you see on the screen, and then select Next.
3.Select one of the methods to verify your identity and change your password and add the requested information.. Depending on how your administrator has set up your organization, you might need to go through this process a second time, adding info for a second verification step. If you want to know more about one of the methods, they're detailed in the "Reset methods" section of this article.
Reset your password using an email address
Sends an email to the email address you previously set up in two-step verification or security info. If your administrator has turned on the security info experience, you can find more info about setting up an email address in the Set up security info to use email (preview) article. If you're not yet using security info, you can find more info about setting up an email address in the Set up my account for two-step verification article. 1.Select Email my alternate email, and then select Email. 2.Type the verification code from the email into the box, and then select Next. 3.Type and confirm your new password, and then select Finish.
Reset your password using a text message
Sends a text message to the phone number you previously set up in security info. If your administrator has turned on the security info experience, you can find more info about setting up text messaging in the Set up security info to use text messaging (preview) article. If you're not yet using security info, you can find more info about setting up text messaging in the Set up my account for two-step verification article. 1.Select Text my mobile phone, type your phone number, and then select Text. 2.Type the verification code from the text message into the box, and then select Next. 3.Type and confirm your new password, and then select Finish.
Reset your password using a phone number
Places an automated voice call to the phone number you previously set up in security info. If your administrator has turned on the security info experience, you can find more info about setting up a phone number in the Set up security info to use a phone call (preview) article. 1.Select Call my mobile phone, type your phone number, and then select Call. 2.Answer the phone call and follow the instructions to verify your identity, and then select Next. 3.Type and confirm your new password, and then select Finish.
To change your password using the Office 365 portal
Use this method if you typically access your apps through the Office portal: 1.Sign in to your Office 365 account, using your existing password. 2.Select your profile on the upper-right side, and then select View account. 3.Select Security & privacy > Password. 4.Type your old password, create and confirm your new password, and then select Submit.
To change your password from the My Apps portal
Use this method if you typically access your apps from the My Apps portal: 1.Sign in to the My Apps portal, using your existing password. 2.Select your profile on the upper-right side, and then select Profile. 3.Select Change password. 4.Type your old password, create and confirm your new password, and then select Submit.
To change your password at Windows sign-in
If your administrator turned on the functionality, you can see a link to Reset password on your Windows 7, Windows 8, Windows 8.1, or Windows 10 sign-in screen. 1.Select the Reset password link to start the password reset process without having to use the normal web-based experience. 2.Confirm your user ID and select Next. 3.Select and confirm a contact method for verification. If necessary, choose a second verification option that's different from your previous one, filling in the necessary info. 4.On the Create a new password page, type and confirm your new password, and then select Next. Strong passwords typically have 8 to 16 characters, including upper and lowercase characters, at least one number, and at least one special character. 5.After you get the message saying that your password has been reset, you can select Finish. If you still can't access your account, you should contact your organization's administrator for more help.
Here are some common error cases and their solutions:
Problem
Description
Solution
When I try to change my password, I get an error.
Your password has a word, phrase, or pattern that makes your password easily guessable.
•Learn about security info in the Security info (preview) overview article.
•If you're trying to get back into a personal account like Xbox, hotmail.com, or outlook.com, try the suggestions in the When you can't sign in to your Microsoft account article.
Work or school account help. As an employee, IT worker, or end-user, set up authentication for your work or school account, reset your own password, set up and join devices, set up the Microsoft Authenticator app, and use the My Account and My Apps portals. Set up the Microsoft Authenticator app. My Account portal for work or school accounts ...
Dec 8, 2020 · Sign up for Microsoft 365 Education – free for students and educators at eligible institutions. Get access to programs like Word, Excel, PowerPoint, OneNote, and now Microsoft Teams, plus additional classroom tools. Use your valid school email address to get started today.
Use Teams for free. Students and teachers from primary school to the collegiate level can use Teams for no cost with an eligible active school email.
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