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National Rail services. By telephone. For enquiries about: Train times. Train fares Season tickets. Call 03457 48 49 50. Open 24 hours every day except Christmas Day. For comments and complaints about: National Rail’s website. National Rail’s phone service. National Rail’s apps. Call 0800 022 3720 or Textphone/minicom: 0345 60 50 600.
- Help and Assistance
Find out how to contact us, claim compensation, make a...
- Train Times & Tickets
The gateway to Britain's National Rail network. A portal...
- National Rail Enquiries
You've found the gateway to Britain's national rail network....
- Help and Assistance
Need train tickets for National Rail? Full details on train timetables, email and phone contact numbers, restrictions, and rail engineering works.
- What Is Passenger Assist?
- How to Use Passenger Assist
- Help with Luggage
Passenger Assist allows you to request an assistance booking in advance. Any train company can organise assistance for your entire journey, even if you are travelling on multiple services. Passenger Assist includes: 1. offering a helping hand to navigate the station 2. help getting on or off the train 3. meeting you from your train and taking you t...
There are many ways to request assistance. 1. By using Passenger Assistance by Transreport: an app and website that lets you make an assistance request. You receive a confirmation email once your request has been checked and confirmed. You can find out more about the app on our Passenger Assistance by Transreport page 2. Via the Passenger Assistanc...
If you are a disabled person, older or less mobile, and therefore require assistance with your luggage, you can request this in advance of your journey through Passenger Assist or on the day at the station. All other passengers are responsible for their own luggage. In some stations you can make use of luggage trolleys. Different train companies ha...
General Enquiries: The National Rail enquiries helpline is open 24/7 at 03457 48 49 50. This line addresses queries about train times, fare prices, and ticket purchases. It also offers support for the online journey planner and any technical issues with the National Rail account or mobile app.
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