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National Rail’s phone service. National Rail’s apps. Call 0800 022 3720 or Textphone/minicom: 0345 60 50 600. Open Monday to Friday from 09:00 to 17:00, including bank holidays. By email. If you think there is something we should know about our services (the National Rail website, phone service and apps) please get in touch via email:
- Help and Assistance
Find out how to contact us, claim compensation, make a...
- Passenger Assist
Text: 60083 (Monday to Friday, 09:00 to 17:00) with your...
- Complaints
If you want to complain about or comment on a train journey,...
- Help and Assistance
Telephone: 0344 493 0787 option 1 followed by option 2. (calls charged at local rate) Daily: 08:00-20:00. Help with special meals and name corrections. Telephone: You can find information about special meals.
Customer Services. Monday to Sunday & Public Holidays: Yes. Except Christmas Day. 03457 48 49 50. https://www.nationalrail.co.uk/ (external link, opens in a new tab)
Additional Enquiries: National Rail provides support for overseas enquiries at +44 (0)20 7278 5240, a textphone service for customers with hearing impairments at 0345 60 50 600, and a Welsh language service at 0345 60 40 500.
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