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National Rail services. By telephone. For enquiries about: Train times. Train fares Season tickets. Call 03457 48 49 50. Open 24 hours every day except Christmas Day. For comments and complaints about: National Rail’s website. National Rail’s phone service. National Rail’s apps. Call 0800 022 3720 or Textphone/minicom: 0345 60 50 600.
Telephone: Minicom. Please note: this number is only for customers who are D/deaf or hard of hearing who require use of a minicom system. Customers with normal hearing will be required to call another line. 0345 700 7706. Monday - Saturday: 06:00-20:00. BSL Video Relay Service with SignLive.
- What Is Passenger Assist?
- How to Use Passenger Assist
- Help with Luggage
Passenger Assist allows you to request an assistance booking in advance. Any train company can organise assistance for your entire journey, even if you are travelling on multiple services. Passenger Assist includes: 1. offering a helping hand to navigate the station 2. help getting on or off the train 3. meeting you from your train and taking you t...
There are many ways to request assistance. 1. By using Passenger Assistance by Transreport: an app and website that lets you make an assistance request. You receive a confirmation email once your request has been checked and confirmed. You can find out more about the app on our Passenger Assistance by Transreport page 2. Via the Passenger Assistanc...
If you are a disabled person, older or less mobile, and therefore require assistance with your luggage, you can request this in advance of your journey through Passenger Assist or on the day at the station. All other passengers are responsible for their own luggage. In some stations you can make use of luggage trolleys. Different train companies ha...
Customer Services. Monday to Sunday & Public Holidays: Yes. Except Christmas Day. 03457 48 49 50. https://www.nationalrail.co.uk/ Tickets. No. Assisted Travel. Yes. 0800 022 3720. https://passengerassistance.com/ Lost Property. No. Customer Services. Opening Hours. Monday to Sunday & Public Holidays: Yes. Except Christmas Day. Web Address.
Save Money on Train Travel. Find out about great ways to save on your rail journey. You've found the gateway to Britain's national rail network. The portal to rail travel, including train times information, fares enquiries; promotions; and ticket info.
General Enquiries: The National Rail enquiries helpline is open 24/7 at 03457 48 49 50. This line addresses queries about train times, fare prices, and ticket purchases. It also offers support for the online journey planner and any technical issues with the National Rail account or mobile app.
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The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information.