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National Rail services. By telephone. For enquiries about: Train times. Train fares Season tickets. Call 03457 48 49 50. Open 24 hours every day except Christmas Day. For comments and complaints about: National Rail’s website. National Rail’s phone service. National Rail’s apps. Call 0800 022 3720 or Textphone/minicom: 0345 60 50 600.
- Help and Assistance
Get in touch if you need help or assistance, want to claim...
- Complaints
Visit our Find a Train Company page to find contact details....
- Passenger Assist
Text: 60083 (Monday to Friday, 09:00 to 17:00) with your...
- Help and Assistance
Get in touch if you need help or assistance, want to claim compensation, have a comment or complaint, or want to find out about booking assisted travel.
Customer Services. Opening Hours. Monday to Sunday & Public Holidays: Yes. Except Christmas Day. Web Address. https://www.nationalrail.co.uk/ Phone Number. 03457 48 49 50. Postal Address. ATOC Ltd. 2nd Floor. 200 Aldersgate Street. EC1A 4HD. Ticketing and Fares. Seat Reservations. No. Telesales. Opening Hours. No. Business Travel. Opening Hours. No
- How and When to Contact Us
- Get in Touch
- Who to Contact About Other Matters
- Information and Support For Our Neighbours
Contact us if your query is about: 1. a safety threat to you or others 2. work on the railway infrastructure, including track maintenance, work to electrify lines and for most major projects on the railway 3. how we maintain our land alongside the track 4. one of our stations 5. issues on our land such as trees, vegetation, graffiti or fencing(if y...
We have a number of ways in which you can get in touch with us, details of which you can find below. If you contact us about something that falls outside our responsibility, we will assume that you are happy for us to refer your query and contact details to the most appropriate company for them to get in touch with you.
Careers
If you’re having problems signing in or to report a technical problem with our recruitment portal please visit our careers support page.
Report a crime
To report a crime please contact the British Transport Police: Call: 0800 40 50 40 or text: 61016. In an emergency dial 999.
Switchboard
033 085 78000 The switchboard line is open Monday – Friday 9:00 to 17:00.
We care about the 20 million + people living alongside the railway. We know at times our work can cause some disruption and noise and we do our best to limit this where we can. Visit our living by the railwaysection to find out more about how our work may affect you.
Visit our Find a Train Company page to find contact details. They will be able to help with problems such as compensation for delays, reservations, or your train service. If you want to complain about or comment on a station or ticket office, please contact the station operator directly.
Text: 60083 (Monday to Friday, 09:00 to 17:00) with your Passenger Assist enquiry. Textphone/minicom: 0345 60 50 600. Once we receive your text or textphone request, we will send you a message with the number you need to contact.
People also ask
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How do I contact the Rail Delivery Group?
The contact details and hours of operation are below: Website: www.nationalrail.co.uk. Telephone: 03457 48 49 50. Email: customer.relations@nationalrail.co.uk. Twitter: @nationalrailenq. Post: National Rail Enquiries Customer Relations Team PO BOX 8626 Swadlincote DE11 1JA.
